Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...
HiI started a new plan on 9th September. EE app accurately reflected my data usage, until later that day. I have used approximately 3 GB of data in 48 hours. Yet this has not registered on the EE app, regarding data usage and data left. I have conta...
My 25gb of data renewed on the 4th September and has almost immediately gone down to 6.24GB remaining. The same seemed to happen last month with the same (6.24gb) figure appearing back then? How can I actually see a breakdown of usage?
Hi,I am on holiday and ran out of data, my dad sent me 40GB but for some reason I can’t use it! My roaming is on and my EE account says I have 40GB to use but still got a text saying that I ran out of data - there’s no way I used 40GB in 30 minutes! ...
Hi,I am considering buying a EE SIM to use in my Mobile Router. I read through the T&C's for the PAYG and Pay Monthly Data Laptop and Dongle plans (from August 2024) and there is no information in there regarding data speeds and prioritization. I v...
Yesterday I bought a plan with ‘free’ EU roaming. I expect there is a fair usage clause but I cannot see it. Can someone tell what it is & when it resets ( daily, weekly, per billing cycle). If you reach the limit, do you then flip on to the daily r...
My network doesn't seem to allow me to access grindr
Hi all! As per the attached image with a pay as you go subscription plan, if I pay the 10 pounds say in Germany for a week, will those be valid for another EU country like Austria during that same week? Or will I have to pay again? Thanks.
I was gifted data by my dad as I had ran out, however my data is not working and says on my app that it is “waiting”. I checked online and it says I have the 100MB of data but it is not working on my phone. How do I get my data to work? Already tried...
I’ve been charged 11 times for data pass when abroad! The add which I have been using at all - connected to WiFi!As I understand for info I got when abroad I have unlimited data included in my plan so I don’t understand what I been billed for?It a lo...
Is there anywhere on the EE app or on the website that shows if I’m using mobile data at the moment? I’m currently in Spain.
