Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Due to problems in moving from BT to EE I have ended up with two account numbers showing on line and in app.I can't find any way to remove the account that I don't need to see, any ideas? Also my phone data usage is not updating as the month progress...
Firstly I login. Then everytime I click an upgrade button on various pages on the app or website with different browsers, it takes me from that page such as ee.co.uk/shop/mobile/upgrade to ee.co.uk/what-do-you-want-to-do-today which is just a blank p...
Hi, I have been an EE customer for the best part of 11 years I pay my bill normally through the website due to my pay day changing and recently I can't do anything on the website or the app and this has been the best part of 2 months! I have tried lo...
EE are apparently always making updates to improve it, yet it never improves, it just gets worse. You replaced an app that worked perfectly with one that either doesn't work, as it doesn't allow you to log in, or if it actually does allow you in then...
Unable to access online business account on browsers or EE mobile app. Username and password are correct. Have tried multiple browsers, two computers and 3 different broadband providers.We can't load this right nowThere's a problem getting the inform...
On Thursday 11th August my EE Account was Hacked and someone bypassed EE security and Obtained a Pac code, They then used this to transfer my no to Lycamobile, EE sent me a Sorry your leaving Text which I new was wrong so I immediately contacted them...
Hi, my contract finished a few months ago and now if I wish to add my number to my wife's account, do I have to close my account or anything else? Or maybe EE will do everything for us.
I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products, but when trying to link it says already linked to another account.I am now doubting the move as this seems yo be ...
