App

[Lee19803]

EE APP dont work properly, keeps saying cant connect to the servers and can't load your details but can still see my bill and account etc....but i can't upgrade my phone or add say a games console to my plan, spoke to EE on the phone and they couldn't help

[Chris_B]

@Lee19803  Have you tried clearing the device history and cookies?   Then delete the app and reinstall it 

[Lee19803]

How do you clear history and cookies?

[Lee19803]

Yes tried that and still the same

[Christopher_G]

Hi @Lee19803 

Are you able to log into the EE Online desktop site?

Chris

[Lee19803]

Yes i can but still cant atcually do anything on there like upgrade my phone etc....

[Christopher_G · Accepted solution]

OK, thanks @Lee19803 

It sounds like it could be an issue with your account or profile. I recommend speaking to our Mobile Care team so they can look into this further.

Chris

[Lee19803]

I spoke to EE the other day and they said my account is all fine

[Lee19803]

Still the same, why cant it be fixed?....poor service from EE 

[Lesley_W]

Thanks for coming back with an update @Lee19803 

I'm sorry you didn't get this resolved when you spoke to our team. Did they mention any next steps such as raising this with our technical team?

Lesley