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For any questions about managing your EE account, experts are on hand and ready to help.

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EE app and website

Support using EE to manage your account and check data on-the-go.

4093 Posts

Pay as you go

A place to give pointers and seek advice on using pay as you go.

3977 Posts

Orders

A place to ask questions about your orders from EE.

4217 Posts

Activity in Account

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activate my simcard

hiI recharged my simcard after 6 months but your website will only allow me to enter your website 2 more times. I want to activate my SIM card. I'm stressed and I don't know what to do.i need online chat*********************** [mod edit: removed pers...

Still can't link accounts

After moving from BT to EE and having 2 mobile accounts as well I still can't link my accounts. I have called several times to be told there is an internal problem and even that my Email address at EE was listed incorrectly. 2 weeks on and still can'...

Tracking order

Placed an order on Sunday night. Put in the tracking number online with email address and phone number, however coming up saying tracking timed out. Haven’t received any updates on my order…. Help!

Online chat

Hi I’m trying to speak to someone on the online chat about account but it’s not coming up….im on 125gb for £30 and noticed on website can now get 150gb for £20 it’s wanting me to buy new sim which I don’t need,  I can’t do call as deaf so need the on...

iPhone 16 Pro Max Order Confirmation and Delivery Timing

Hi, I ordered an Apple iPhone 16 Pro Max 512GB in Natural Titanium last night, but I haven’t received a confirmation email. However, the upfront payment of £450 has been deducted from my account.I'm also wondering when I can expect the delivery of th...

Order timed out

Ordered on the 26th and had a confirmation email, tracking number won't work keeps saying its timed out and I really need to know when my phone is arriving to ensure I'm here for it. Lack of communication is frustrating! 

Bill

Have just come online to pay my monthly bill (I hardly use a mobile - bill is usually around a £1)..this month's is £4.69 for some reason?...when I click on a detailed report of my usage i'm getting a "sorry,something's gone wrong" message...anyone e...

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