EE app and website topics

EE id set up with wrong email.

Madchemic43 — Tue, 17 Sep 2024 18:37:27 GMT

My EE id has been set up with wrong email. I can log in with the wrong email (googlemail), but I have already created an account with gmail.
Can someone help with this?

I have contacted CS and they said 5 working days. 😞 Any way this can be resolved faster so I am able to use EE app and see my bills, etc..

Thank you for the help.

What is a code 500 quota violation

Lionel7 — Mon, 16 Sep 2024 15:11:34 GMT

I'm trying to link broadband to my mobile phone account.

EE App doesnt do what's advertised

Dwalk9999 — Mon, 16 Sep 2024 15:39:23 GMT

Is it just me or does the EE app on iPhone not offer any broadband and hub management features?
I keep seeing emails and messages saying scan the QR code to manage my device connections through the app but the app does not offer these features. I've checked it's the latest version and there is no update. Perhaps it's me!
I don't care too much as I have easily configured it through the webserver in the hub, but it would be nice to know I'm not completely losing the plot!

Re: close and delete old my ee account

Profile closed — Mon, 16 Sep 2024 11:40:48 GMT

once deleted when contract ends can I sign-up with my new email etc fresh account?

Issue logging into EE store/games

DavidB92 — Sun, 15 Sep 2024 21:22:23 GMT

When I try to log in to the EE store in order to make a purchase, after I've entered my password and clicked sign in, the password field auto populates with dozens of characters and my log in attempt fails.

I've tried this on my Samsung 24 Ultra and Google Chromebook and the same thing happens on both.

Ee broadband want to link to my ee mobile

tommybatts04 — Sun, 15 Sep 2024 07:00:00 GMT

I cant link my ee broadband to my ee mobile account on the ee app can any one help me please

Upgrade not working

ShaunCam — Sun, 15 Sep 2024 16:45:38 GMT

Hi,

i ordered my upgraded yesterday and they said they sent me a confirmation email but they still haven't, is there a way for it to be sent again?

The money was taken out of my account so I know that the order placed went through.

however my EE account isn’t reflecting the changes

Delete old service from ee id and add new broadband to ee id

Lubna4 — Sun, 15 Sep 2024 15:24:11 GMT

My ee id is linked to an old ee phone number which I've passed over to my parent when they needed a new phone quite a while ago, and I recently got a new broadband.

Is there a way for me to unlink the phone number and add my broadband to my ee id

EE has been a headache from the start. They don't know what they are doing.

OllieBob — Sun, 15 Sep 2024 09:29:12 GMT

Hey,

So, I know this is anecdotal, and there will be many out there who have had a smooth ride of it, but from the first, EE, broadband and now mobile, are just a mess when it comes to my accounts. I still, after four months, can't access my bill online or in the app. I've spent hours on the phone with them and nothing has changed, been told people are working on it and so on... On the flip side, I've not yet been charged, so their ineptitude has its advantages.

I, hopeful fool I am, got a mobile account with them, hoping to be able to add it to my existing account. No such luck. Again, their team is working on it, but I don't hold out much hope and, without the mobile number being linked to my account I can't activate data on my apple watch.

This is really just a vent, and maybe a warning to potential customers, I doubt any of you can help. It's just frustration after frustration...

On the other hand, yet again, as they told me, as I'm a totally blind customer, and the mini box is not adapted for accessibility, that I could have a second apple TV box as I was signing up, they finally sent one through. Had to fight for it though, lots of 'computer says no'. I'm grateful that they kept up their end of the deal and made an exception to meet my needs. Also delighted as some prat on here was winging that I should be treated the same as everyone else, irrespective of my disability.

Still, I really don't know what is going on with the back end, it just all seems totally broken and has resulted in a really unpleasant customer experience.

Cant link my mobile number to my ee account

phuctainguyen — Sun, 15 Sep 2024 00:50:31 GMT

Hi, i have my mobile number linked to another account. I want to change it to my new account but when i already removed the number from that account and i still cant link my mobile number to my new ee account. It always show that your ee product have been link to another account

Can't find my husbands phone number

Hodgy2023 — Sat, 14 Sep 2024 21:22:41 GMT

My husbands mobile number (sim only) plan was attached to my account but since I've upgraded my phone I can't find his details.

EE Account access on web and App

Iainhm — Sat, 14 Sep 2024 13:37:46 GMT

Haven’t been able to access my account on line for 6 weeks now - apparently it’s a known issue for “some customers” - anyone else experiencing issues (and been able to resolve it)?

Verify my account issue

Innesross1407 — Fri, 13 Sep 2024 15:12:25 GMT

when I log into the ee.co.uk site I'm prompted to verify my account by clicking a link in an email that never arrives. The correct email address is shown, but as the mail never arrives I can't complete the verification. I’ve checked junk & pressed send new link but it never arrives. Can anyone help please?

Thirty percent banner - Information text description

354- — Fri, 13 Sep 2024 14:04:00 GMT

Anyone able to update the punctuation for the thirty percent banner information; pay to paym!

Thirty percent banner - payg to paym

Remove account from app

Satwal — Fri, 13 Sep 2024 10:16:06 GMT

Due to problems in moving from BT to EE I have ended up with two account numbers showing on line and in app.

I can't find any way to remove the account that I don't need to see, any ideas?

Also my phone data usage is not updating as the month progresses, is that a common issue?

There's a problem getting the information to you. Try again or get in touch

Hieuphan — Fri, 13 Sep 2024 06:40:08 GMT

Unable to access online business account on browsers or EE mobile app. Username and password are correct. Have tried multiple browsers, two computers and 3 different broadband providers.

We can't load this right now
There's a problem getting the information to you. Try again or get in touch if it's urgent.

Contacted EE on live chat and they have stated that it is a known issue that has been on going for two weeks but they are trying to fix it. They are unable to provide a time frame. This sounds very familiar to other issues I have seen on this community and is not the device or browsers that I am using.

Is anyone else having this problem? Has EE provided the same information about?

EE - why are there no information or outage messages on your website for such a serious issue for business customers who are needing to access their billings and to run a business!! It is not practical to be calling and speaking to an advisor. Can you shed more light and a timescale please?

EE Website & App unable to log in

bruce0j — Thu, 12 Sep 2024 19:52:32 GMT

Hi,

I have been an EE customer for the best part of 11 years I pay my bill normally through the website due to my pay day changing and recently I can't do anything on the website or the app and this has been the best part of 2 months! I have tried logging in on desktop both on edge (ugh!) and chrome and also through the app and this is what I get (see below screenshots) and opening my profile on the website just shows my basic information not even my contract or anything!2 Different web browsers (edge & chrome)

This has been a string of disappointments recently for my time with EE while I'm still just over a year left on my contract (not that I can check online) I will be highly tempted to change provider soon...

And if any rep asks me to ring 150 don't I've already seen those forum posts have an internal team check this stuff as a website and app access should not be broken for this long!

Adding my number to my wife's account

reyty — Wed, 11 Sep 2024 18:33:18 GMT

Hi, my contract finished a few months ago and now if I wish to add my number to my wife's account, do I have to close my account or anything else? Or maybe EE will do everything for us.

Mobile Account wont link

Beanpoleuk — Wed, 11 Sep 2024 09:44:43 GMT

I recently moved my BT family sim ftom BT to EE but the app won't let me link my mobile it just says ' great we've found your products, but when trying to link it says already linked to another account.

I am now doubting the move as this seems yo be a common and unsolvable problem, a ticket gets raised and told to wait 72 hours and it will be fixed but doesn't get fixed.

So now I can't see my family mobiles and monitor data usage..

Feels like this was a bad move..

App & EE website login

Reiki — Tue, 10 Sep 2024 20:44:10 GMT

EE website and App login. Absolutely rubbish. Been constantly intouch with EE only to be told wait between 5 minutes and 7 days still not able to login. How the he'll are we supposed to see our bills, usage Invoices etc. Enough is enough now sick of waiting going to escalate this.