Mobile Data topics

katiejacs — Tue, 17 Sep 2024 19:12:18 GMT

I too have the same issue. Parental control set to 18+ and all affected apps (seems to be data intensive apps like instagram, and WhatsApp when trying to download/send images) have mobile data enabled etc

No Mobile data in Slovenia

PaulUnderwood52 — Tue, 17 Sep 2024 17:16:25 GMT

I've paid £25 for a monthly roaming pass. I'm in Slovenia with a good signal from Mobitel (automatically selected). My wife gets data on her 5G phone but I get nothing on my 4G phone. I've tried all the other networks - no luck. Any ideas? The £25 add-on normally works fine for me.

I pay for 10GB of Data a Month but My New Phone Doesn't Work Outside

Help_Me_EE — Tue, 17 Sep 2024 10:08:40 GMT

Hi EE Community

My old phone died, so I ordered a Samsung Galaxy A15 5G SIM Free

I took my old sim from old phone and put it into the new phone and I can make calls etc..... but no data.

Please help

No mobile data after porting number from BT samsung s9+

QuarterWit — Sun, 15 Sep 2024 13:38:03 GMT

Hi,

I just switched from BT Mobile. The mobile data network worked fine for 24 hours until my old number ported over. Now no data. My phone is a Samsung S9+.

Any ideas gratefully received.

Thanks

Check data on data only sim

terry19721 — Sun, 15 Sep 2024 10:53:03 GMT

I’ve bought an EE data only sim. How can I check the data balance ? This is a mifi device and I don’t use EE for my mobile phone.
thanks

Cant connect to mobile data

Kelv29 — Sun, 15 Sep 2024 08:57:41 GMT

I switched from PAYG to monthly keeping the same number and since this I don't seem to connect via the mobile data. I have tried all apart from inserting a VPM that I've read about.

Any suggestions on this or how I complete the VPM route?

Voucher numbers

Ellaf05 — Sat, 14 Sep 2024 18:21:54 GMT

my voucher pin isn’t working

Mobile Data

Laurelle1 — Sat, 14 Sep 2024 04:55:47 GMT

Why is my Mobile Data going down so quickly, since I upgraded to a new plan of 30GB. I need to see my usage breakdown ASAP and can not seem to find it anywhere.

Also I Can no longer text the 150 Service. Why is this?

Unlimited data to cancel

KarimGadi31 — Sat, 14 Sep 2024 00:00:53 GMT

Hi there, I subscribed couple of months ago for unlimited data which was specified that I can cancel it any time, so now I will be happy to cancel it to reduce my bill please.

EE Dongal Data Usage

43psfcp — Thu, 12 Sep 2024 15:48:31 GMT

My 25gb of data renewed on the 4th September and has almost immediately gone down to 6.24GB remaining. The same seemed to happen last month with the same (6.24gb) figure appearing back then? How can I actually see a breakdown of usage?

EU roaming fair usage

HectorsHouse — Thu, 12 Sep 2024 09:46:04 GMT

Yesterday I bought a plan with ‘free’ EU roaming. I expect there is a fair usage clause but I cannot see it. Can someone tell what it is & when it resets ( daily, weekly, per billing cycle). If you reach the limit, do you then flip on to the daily roaming charge?Thanks.

Gifted Data Not Working in Europe

Cmay04 — Wed, 11 Sep 2024 17:15:18 GMT

Hi,

I am on holiday and ran out of data, my dad sent me 40GB but for some reason I can’t use it! My roaming is on and my EE account says I have 40GB to use but still got a text saying that I ran out of data - there’s no way I used 40GB in 30 minutes!

Any help would be great as I am working while away and need to be connected to the internet for the next 4 days.

Thanks!

Mobile data left not decreasing despite data use

PRW2 — Wed, 11 Sep 2024 16:59:55 GMT

I started a new plan on 9th September. EE app accurately reflected my data usage, until later that day. I have used approximately 3 GB of data in 48 hours. Yet this has not registered on the EE app, regarding data usage and data left. I have contacted EE who have told me not to worry about it, but this has never happened before, and I am concerned.

William

Data Only SIM Speed

MrWB — Wed, 11 Sep 2024 13:44:50 GMT

Hi,

I am considering buying a EE SIM to use in my Mobile Router. I read through the T&C's for the PAYG and Pay Monthly Data Laptop and Dongle plans (from August 2024) and there is no information in there regarding data speeds and prioritization. I very nearly ordered a SIM only unlimited Full Works plan (on offer at moment) which promises the fastest data speed and VIP prioritization in congested areas, so wanted to know what I would be getting if selecting the Unlimited Data Only Pay Monthly plan at £27 p/m vs the Unlimited Full Works plan at £24 p/m for 6 months then £48 p/m for remaining 18 months. If EE CS can answer this, or someone with experience I would appreciate it. Many Thanks, Warren

Roam like home: EU. Does it charge for each country?

Eequestionnere — Wed, 11 Sep 2024 07:02:00 GMT

Hi all!

As per the attached image with a pay as you go subscription plan, if I pay the 10 pounds say in Germany for a week, will those be valid for another EU country like Austria during that same week? Or will I have to pay again? Thanks.

Gifted data not working says waiting

Stanleyyy — Mon, 09 Sep 2024 20:11:08 GMT

I was gifted data by my dad as I had ran out, however my data is not working and says on my app that it is “waiting”. I checked online and it says I have the 100MB of data but it is not working on my phone. How do I get my data to work? Already tried restarting the device

Abroad pass day

Patty99 — Mon, 09 Sep 2024 10:16:09 GMT

I’ve been charged 11 times for data pass when abroad! The add which I have been using at all - connected to WiFi!

As I understand for info I got when abroad I have unlimited data included in my plan so I don’t understand what I been billed for?

It a lot of money for something I haven’t been using! On top of it the internet wasn’t working outside house without WiFi!

Re: Data top up

rthabethe — Sun, 08 Sep 2024 16:02:45 GMT

Hi. I have topped up my data for 30days by credit is not updating in my account

Re: Data allowance

DomoEE15ProMax — Fri, 06 Sep 2024 15:56:05 GMT

Just upgraded unlimited plan but states my data *expired - can’t back up now

0 B used of a 100GB ????

Any support much appreciated in advance

Data Roaming in Greece slow or completely unusable

groovy100 — Fri, 06 Sep 2024 14:39:53 GMT

While roaming in Greece with my Samsung S24 Ultra and an EE monthly contract SIM with no spend cap, I experienced serious difficulties getting any stable internet connection even in the centre of Athens, let alone on well-populated, touristy islands.

My tablet, which has a Vodafone UK SIM card had flawless data connection throughout the country and so did my second SIM on the same phone, which is from Tele2 in Sweden.

The EE SIM performed so badly that I ended up using the Swedish SIM or Vodafone UK hotspot to access the internet as 90% of the time, EE's roaming data were either slow to the point of unusable slow or the phone was being rejected by all available roaming networks.

Again, the Swedish SIM was fine on the same dual-SIM device.

EE's customer service couldn't help but ask me to reset the Android network settings (nuclear option), but that made no difference.

More specifically:

When roaming on NOVA, I was connecting to "5G" or "4G+" but getting 0.95 Mbps on Speedtest.net

and 1.5 Mbps on fast.com

The Cosmote network was even worse.

Look at the difference between two identical Galaxy S24 Ultras, one with a local Cosmote SIM and the other with my EE SIM roaming on Cosmote.

Right next to each other, the EE SIM was being relegated to 2G (Edge).

If I tried to select a network manually, I'd end up with:

VODAFONE: NOT ALLOWED

NOVA: ALLOWED, 5G or 4G+, CRAWLING DATA SPEEDS OF 1.5 Mbps max

COSMOTE: 10% of the time, fast 5G, then it would switch to either 2G (Edge) or NO NETWORK 90% of the time (when the second Tele2 SIM on the same device or nearby devices with other SIMs were getting steady 5G roaming on COSMOTE all day every day for days). See below. Same phone. Tele2 SIM: Super fast roaming data on Cosmote. EE SIM: Emergency calls only.

The SIM card is clean and properly inserted into the tray.

This is not a case of SIM card malfunction. The device was able to connect on something but that something most of the time was a 2G connection or 4G with 2G speeds.

My guess after extensive testing and troubleshooting including multiple devices, is that EE's roaming agreements with networks in Greece results in EE roaming traffic being severely de-prioritised to give priority to roaming partners with better agreements such as Vodafone and Tele2.