New board topics in The EE Community

I know its early, but Chrismas offers

sjjo80 — Tue, 29 Oct 2024 14:05:32 GMT

HI all, I know its early but I plan ahead and just seeing when do the Christmas🎄 offers normally happen? Anybody know roughly. Daughter would like 🎁 a new phone for Christmas, not sure whether to get one now or wait for offers for Christmas or Black friday. Thank you all 🙂

So many problems since changing from BT to EE. Am I able to cancel contract?

Andyregs — Tue, 29 Oct 2024 13:53:41 GMT

I had broadband with bt for years and never once had a problem. Never had to call for support. I had my contract moved to EE and it’s been constant problems. The broadband keep dropping to a crawl and after numerous calls and two engineers I’m no better off. They are going to send another engineer out but I don’t expect and success. Are you able to cancel your contract because I’m not getting the service I’ve laid for and it’s getting frustrating as I reply on it so much.

TV Pro Box, Netflix, Prime Video and Dolby Atmos Issues

Kncowans — Tue, 29 Oct 2024 13:56:43 GMT

Hello all

I have been having this issue for what seems forever.

My Setup consists of:

LG TV (49SK8500PLA)
Marantz NR1609 AVR
EE TV Pro Box (Recently Replaced due to failing HDD)

I have not been able to receive Dolby Atmos through the Netflix App since at least Early October, it could be sooner, however, I have not Watched the TV since Mid July due to Health Issues.

I have never been able to receive Dolby Atmos through the Prime Video App since setting it up.

Both of the Apps, Netflix and Prime Video work with Dolby Atmos on my TV, so, I know that my System is all working, however, this is a workaround and not a solution.

I have Contacted EE and gone through all of their Troubleshooting Steps, the latest being an EE Engineer Visit Today.

The EE Engineer did not have a solution and admitted as to never having come across the issue before.

When I received the Replacement EE TV Pro Box, I set it up and the First thing I did after the Initial Setup had Completed, was to Open Netflix and Prime Video.

Netflix worked with Dolby Atmos, however, Prime Video did not.

The EE TV Pro Box then Updated, after which I reopened Netflix and the Prime Video App to check.

Netflix no longer Played Dolby Atmos, only Dolby DD+ was available.
Prime Video was the same, no Dolby Atmos, only Dolby DD+.

In the case of Netflix, it looks as though the Update that was applied to the EE TV Pro Box changed something that affected Dolby Atmos, Prime Video has never worked with Dolby Atmos.

I am not Subscribed to Apple TV+. however, I Opened the App and the Demo Reel Played in Dolby Atmos, so, the EE TV Box is capable of Dolby Atmos, just not the Netflix and Prime Video Apps, for whatever reason.

After the EE Engineer Visit and lack of a Solution, what would my next Step be?

Thanks in advance

Kevin

Fibre 900 install

Carpena — Tue, 29 Oct 2024 13:49:41 GMT

I am perplexed.

I've signed up for fiber broadband coming from BT G.Fast.

Engineer visit was today.

He left a crack on the wall instead of a hole. They've switched off the BT internet and the new fiber doesn't work the router is flashing orange.

Why would they switch the old one off before ensuring the new one works?

I'm a contractor, I can't access the company network using public hotspots and this is a bit of a dark spot my phone signal isn't enough to work so I'm not earning.

Now they say a need to wait, an engineer will hopefully come tomorrow and repair the wall and get it working.... Hopefully.

If you're moving to EE - think twice!!

cant view my bill online

SIMONTOZER — Tue, 29 Oct 2024 12:56:39 GMT

Hi,

I always visit the website to view and download my bills.

I have tried today and yesterday but every time I click on Bills & Payments or view my bill nothing happens.!!!

Is there a problem with your website?

Linking new EE Sim to App requiring visit to store with id

MariaFD — Tue, 29 Oct 2024 12:42:33 GMT

More EE hassle and incompetence. When I try to link my new Sim to the App, it tells me that I need to present ID in a store or call first. Having spent 12+ hours on calls to EE (typically on hold for 30mins) since we moved from BT 3 weeks ago with TV and mobile issues, I decided it would be less painful to call into my local store! The staff I spoke to were somewhat confused and bemused... "another of these" ... "No, you have to call 150". More time wasting lies ahead. We are planning to move our Sim contracts over to O2 (roaming included with all contracts) as soon as our first 30 days are up but I want to be able to view my bill. Presume I have to have access to App to do this? Nothing about my mobile contract when I log in to the website.

Business Upgrade

George8616 — Tue, 29 Oct 2024 12:36:33 GMT

I have a business account with a 24-month contract and have been with them for almost 6 months,However, I would like to add a new phone, if possible, to my contracted data SIM card, with an upgrade but with a possible offers.What are the options and what phones are included in this account?

EE app and BT halo

ptb53 — Tue, 29 Oct 2024 12:16:50 GMT

Can I use the EE app to manage my BT Halo 2 wifi hub?

Bill

Zillionairemark — Tue, 29 Oct 2024 12:13:50 GMT

Have just come online to pay my monthly bill (I hardly use a mobile - bill is usually around a £1)..this month's is £4.69 for some reason?...when I click on a detailed report of my usage i'm getting a "sorry,something's gone wrong" message...anyone else getting this?..sounds like ee are trying to cover things up from my viewpoint.

Black Ops 6

DanBO6 — Tue, 29 Oct 2024 12:13:15 GMT

I’m a current EE customer with a active Subscription pack and when I text 150 BlackOp6 it won’t give me a code I tried BLACKOPS6, Black Ops 6, BLACK OPS 6, blacktops 6 no matter how I write it it doesn’t work ! I have Proof of membership an all !

How does the eBay sellers to keep the sim unexpired without opening it?

kunhoho — Tue, 29 Oct 2024 12:09:59 GMT

I just bought 2 numbers that want to keep it as a gift to family that they will come to UK next year. Is there anyway to keep the cards unexpired without opening it? How can the eBay sellers do that? Thanks for the help.

Will EE ever fix the problem of linking accounts for ex BT customers

DaveJR — Tue, 29 Oct 2024 12:01:27 GMT

Good afternoon

I's over 6 months now since we switched from BT but EE can still not work out how to link my Broadband & Mobile accounts. So much for being a high tech company

Dave

eSIM refusing to authorise. Desperate now

FleurDC — Tue, 29 Oct 2024 11:49:37 GMT

My iPhone broke last week, so I have bought a new one. I am unable to access the original phone as the screen is dead.

I live in an area with no reception, so my phone only works through WiFi when I’m at home.

Last Thursday, I drove 6 miles and, using my friend’s phone, I organised for a new eSIM to be sent. It arrived today but it came up with an error of not being able to load it and it’s telling me to contact EE, which I can’t as I have no phone!

Please help me urgently.

SIM card

alexmonaco — Tue, 29 Oct 2024 11:45:11 GMT

I have switched from three to EE but am yet to receive a new sim card, i’m wondering if the new contract will work on the old sim or wether i will actually receive a new sim card.

Activating my mobile data on my ipad

Mark0909 — Tue, 29 Oct 2024 11:31:05 GMT

I have a iPad on EE and never used it outside of the house, we are away and looking to activate the plan but don’t now how

PAYG ROAMING OUTSIDE EU

nathandaly — Tue, 29 Oct 2024 11:22:33 GMT

Hello Im off to Dubai in just over a week and looking to either get PAYG or monthly Roaming in zone b and for calls and taxts.

I currently have Smart 5G Hub Business Device Essentials MBB Unltd and want to add roaming to Dubai to it.

Please could you advise

Test broadband speed

VinceM — Tue, 29 Oct 2024 11:20:16 GMT

Am trying to test broadband speed by following instructions on EE webpage which says:

Open the EE app.
Select Manage.
Select Broadband.
Select See what’s included in your plan to get a breakdown on what you’re expecting.
You can select a Test speed from the Broadband page.

Trouble is, there is no "See whats included in your plan" tile or "Test speed" tile on Manage, Broadband pages on the app!

Any help much appreciated!

I need a new router please

blathersnipe — Tue, 29 Oct 2024 11:19:52 GMT

I need a new router please.

I can not contact you in regards to this no matter what I try. Neither text,bot or phone message.

In anybody can help. Even if someone from EE could ring,text or even carrier pigeon 🐦

Test broadband speed

VinceM — Tue, 29 Oct 2024 11:17:10 GMT

Openreach Modem location during initial setup

Yeando — Tue, 29 Oct 2024 11:08:21 GMT

Hi sorry if this has been asked before.

In the very near future I will be switching over to a new fibre connection. In the meantime I want to make sure my living room is prepared but unsure of how things will be set up when the time comes. Apologies for the roughness of my diagram haha.

Basically the green X is where my phoneline comes in so naturally this is where the ONT box would be fitted in place of the BT socket. However there are no electrical points on this side of the living room to power it. I would not trust a dedicated 5m+ power extension cable to constantly power it.

The 2 blue X points are the nearest spots where the ONT box can be powered, 5m and (ideally) 8-10m away, the EE router would be right next to it with a very short direct link. I'm hoping to find out please if the engineer would feed a much longer optical cable from the new junction box outside to the desired location inside?

Sorry again about the messiness of my question but rather start pulling my hair out now in preparation instead of the day it is finally set up.

Cheers 🙂