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User profile for user: Composer With Question
Composer With Question Author
User level: Level 1
9 points

Mac Studio: Hard Drives Disconnecting from CalDigital TS3 Plus Thunderbolt 3 Dock during Sleep Mode

"Put hard disks to sleep when possible" is disabled in system settings.


I have a CalDigital TS3 Plus Thunderbolt 3 Dock connected to the Mac Studio via USB C. It seems that the drives connected to this hub are disconnecting when the computer is asleep for long; often, in the morning, the drives will appear connected, but I have line of "Disk Not Ejected Properly" notifications for the drives connected to the hub.


Of note, though, once or twice, I've had notifications of this kind for ALL my hard drives (some connected directly to the Mac Studio via USB A or USB C).


Any thoughts?

Mac Studio, macOS 14.5

Posted on Jul 15, 2024 12:33 PM

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6 replies
User profile for user: BDAqua
BDAqua
User level: Level 10
243,029 points

Jul 15, 2024 11:26 PM in response to Composer With Question

Are you running any VPN, Anti-Virus, or Cleaning apps?


We need to see what all is running, a report from this will not display any personal info...

Using EtreCheck - Apple Community


EtreCheck is a FREE simple little diagnostic tool to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac. It will not display any personal info.

https://www.etrecheck.com/


Thanks for Old Toad’s etrecheck instructions…

Slow iMac 2017 - Apple Community


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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
131,269 points

Jul 16, 2024 2:24 PM in response to Composer With Question

thanks for that summary.


please post the ENTIRE report.

if you follow the directions faithfully, its report (pre-laundered of all personally-identifiable information) can be "Shared" to the system ClipBoard, then Pasted into an ‘Additional Text’ window in a reply on the forums.


How to use Etrecheck Pro for free

http://etrecheck.com


...

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User profile for user: Composer With Question
Composer With Question Author
User level: Level 1
9 points

Jul 16, 2024 2:21 PM in response to BDAqua

NO VPN, Anti-Virus, or Cleanibg apps.


Thanks for the EtreCheck recommendation -- still working it out but I ran an initial test. Performance was "Excellent". One major issue listed: "   Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure."


Several minor issues:

   System extensions installed - This computer has system extensions installed. System extensions can be difficult to uninstall.

    No Time Machine backup - Time Machine backup not found.

    Apps crashing - There have been numerous app crashes.

    Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

    Unsigned files - There are unsigned software files installed. These files could be old, incompatible, and cause problems. They should be reviewed.

    Limited permissions - More information may be available with Full Disk Access.

    Kernel extensions present - This computer has kernel extensions that may not work in the future.

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Mac Studio: Hard Drives Disconnecting from CalDigital TS3 Plus Thunderbolt 3 Dock during Sleep Mode

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