Apple Pay working intermittently (iPhone 15 Pro)

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Level 1

5 points

Apple Pay working intermittently (iPhone 15 Pro)

Hi everyone, my Apple Pay contactless card payment is working intermittently : around half of the time, no payments goes through, i have to initiate the payment 2,3,4 times or more. in the end that works. I have an iPhone 15 Pro.

I tried all the usual suspects as potential fixes - none of them will work. I don't use any phone case when initiating the transaction, I restarted my phone, updated iOS, etc. The issue is particularly annoying as I can't rely on my phone as a payment method - I constantly must have my physical card with me .

Thanks for your help!

iPhone 15 Pro, iOS 17

Posted on Jan 12, 2024 6:22 AM

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Answer 1

Jan 24, 2024 11:22 AM in response to bertrand297

Having identical issues and I’m getting caught out which is embarrassing if I haven’t got my wallet with me. Had no issues with my iPhone 12 Pro before I upgraded a few months back. Really frustrating.

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Answer 2

bertrand297 Author

Level 1

5 points

Jan 24, 2024 11:28 AM in response to alextravellion

I actually may have solved it. Now, I am always sequentially : 1/ FaceID-ing for authentication and 2/ approaching my phone close to the terminal. It looked like my iPhone didn't like much the all-in one "Face ID+Phone close to terminal+upcoming transaction signal" approach.

Let's hope I found the key and I won't come back with any complaints ;-)

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Answer 3

Jul 16, 2024 8:22 PM in response to bertrand297

Any more information on this issue? I have been fighting it since I got the 15pro. I usually just switch to my watch as that still works but it is so frustrating. If I restart my phone before shopping, it seems to work fine.

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Answer 4

Jeff Donald

Level 7

20,150 points

Jul 17, 2024 1:41 AM in response to acrylicpains

Your technique is off. Hold the phone up near your face and activate Apple Pay by double clicking side/power button. Use Face ID to authorize transaction. Once your default card is displayed, Apple Pay is active and you move the iPhone close (within 2 inches) to the transaction terminal. Hold iPhone near the terminal for 3 to 5 seconds until tone is heard and screen displays confirmation that transaction/purchase was successful.

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Answer 5

bertrand297 Author

Level 1

5 points

Jul 17, 2024 1:35 AM in response to Jeff Donald

It's on me. I was totally off. I didn't realize one should double tap and get Face ID triggered BEFORE engaging the contactless for payment.

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Apple Pay working intermittently (iPhone 15 Pro)

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