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European Consumer Centres Network - ECC Net

Help and Advice for consumers in Europe

How ECC Net works

ECC Net is a network of independently-managed offices co-funded by the European Commission. If you live in the EU, Iceland or Norway, the ECC in your country can

  • explain your rights as a consumer
  • help you settle a dispute with a seller based in another EU country (or Iceland or Norway)
  • tell you who to contact if they can't help

As well as assisting consumers, ECC Net is an expert and trusted partner to stakeholders and policy makers seeking to promote consumer rights. It has an important role in alerting enforcement authorities about traders that are in breach of consumer law.

One of the values of the network is its rapid repsonse to emerging issues, such as the assistance provided to consumers during the Covid 19 pandemic.

ECC Net and COVID-19.

To find out more about ECC Net, visit the network's website

Casehandling overview

In 2023, the network assisted over 125.000 consumers. These consumers received tailored information and advice about their consumer issue. In 22.500 cases, the network intermediated directly with the trader to obtain redress. The total value of funds recovered by ECC-Net in trader interventions alone is estimated to be more than EUR 9 million. 

Contact ECC Net

Documents

  • 3 JULY 2024
ECC Net Report 2023
  • 18 APRIL 2023
ECC Net Data Sheet 2022
  • 18 APRIL 2023
ECC Net data sheet 2021
  • 10 JANUARY 2023
ECC Net Vademecum
  • 18 APRIL 2023
ECC Net Report 2022
  • 1 NOVEMBER 2020
ECC Net Anniversary Report- 15 years of ECC Net
  • 10 OCTOBER 2017
10 years of the ECC - anniversary report
  • 10 OCTOBER 2017
ECC-Net brochure - travel tips