Company News & Updates
Customer Stories
What's New
Events
eBooks & Guides
Webinars
We Know How to Calculate the Cost of AI
Companies are excited about the promise of AI, but there’s one critical question that often holds...
From Search to Found: Introducing KYRA, Our New Knowledge Base Feature
Ever caught yourself thinking "I know Collab has documentation about this..."? As our knowledge...
2024: When AI Met Human Touch (A Collab Year in Review)
Let's be honest, reading company year reviews can be about as exciting as watching paint dry in...
Collab Joins the Lumine Group at MWC 2025
Collab is happy to announce that we will be attending the Mobile World Congress (MWC) 2025 in...
Seoul Bound: Collab Selected for EU Business Hub Korea 2024
Big news: We're off to Seoul this December. The EU Business Hub chose Collab to join their Digital...
Modernization and Citizen Management of the Government of Mendoza Launches New Online Legal Advisory Service with Cirion Technologies and Collab Technology
The Government of Mendoza continues to advance its modernization efforts, leveraging cutting-edge...
Join Collab at Global CX 2024
We are excited to announce that Collab will be a Platinum Sponsor of the 26th edition of Global...
New Ticketing Platform
We would like to inform you that we have transitioned to a new ticketing platform to enhance your...
AI for Personalized Customer Interactions in Contact Centers
Delivering personalized customer experiences is crucial for building strong relationships and...
Gamification Tips to Boost Employee Motivation in Contact Centers
Managing agents' motivation is no small task, especially in the fast-paced environment of a...
Optimizing Your Contact Center With Managed Services
Contact centers are at the heart of customer satisfaction, serving as the frontline for customer...
Live Agent Assistance: Empowering Agents to Build Meaningful Connections
While chatbots and automated systems handle routine inquiries efficiently, they lack the human...
5 Benefits of Using Agent Scripts in Contact Centers
The benefits of adopting agent scripts in contact centers are multiple. Agent scripting allows...
Top 5 reasons to consider an omnichannel strategy
Modern customers expect the ability to contact you through their preferred channel, when...
Join Collab at CxSummit 2024
We are thrilled to announce that Collab will be sponsoring the upcoming CxSummit, taking place on...
Why choose skills-based routing
Skills-based routing aims to make customer service more efficient and assertive by connecting the...
Collab is Citrix Ready Validated
Collab has partnered with Citrix Systems, Inc. to provide you with greater efficiency and...
5 Call Center KPIs That You Should be Tracking
Tracking the right Key Performance Indicators (KPIs) is crucial for enhancing efficiency,...
5 Top Benefits of IVR Technology
Interactive Voice Response (IVR) systems have transformed the way businesses interact with their...
Case Study: FlightSite
“With this new platform, FlighSite has access to a cutting-edge CX solution and gains scalability...
4 Tips to Streamline your Contact Center Workflows and Maximize Efficiency
Streamlining workflows in contact centers can significantly improve productivity, reduce wait...
Meet Collab and iAgility at ALL4CUSTOMER 2024 in Paris
We are thrilled to announce that Collab will be joining forces with our esteemed partner,...
Case Study: GoConnection
“By implementing OneContact CC, GoConnection successfully transformed its remote operations,...
Contact Center Solutions for Telcos
The telecommunications industry is at the heart of our digitally connected world, playing a...
