Check how much a call will cost

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

Calls to numbers in the Channel Islands (01481 and 01534) and the Isle of Man (01624) aren’t usually included, so it’s worth checking with your supplier.

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

For example, a 10 minute call could cost:

• £2.28 from a BT landline - find out more about BT call charges

• £4 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

You’ll also be charged if you’re calling a number that connects you to another number. These are called ‘indirect access numbers’ and they’re sometimes used by international calling cards.

If you’re not sure, check your supplier’s website to find out what you’ll be charged.

If you’re calling from a landline

If your contract includes free calls during evenings and weekends, most service providers count:

• 7pm to 7am as evening

• midnight on Friday to midnight on Sunday as the weekend

Free calls are sometimes limited to 60 minutes. If you want to talk for more than an hour, it’s best to hang up and make a second call - otherwise you’ll be charged.

If you make a lot of calls to these numbers it’s worth checking your service provider’s website to see if they have a fair use policy. The policy will include limits for the total number of calls you can make or minutes you can use for free. If you go over the limits you can be charged for calls.

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

For example, a 10 minute call could cost:

• £2.28 from a BT landline - find out more about BT call charges

• £4 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

You’ll also be charged if you’re calling a number that connects you to another number. These are called ‘indirect access numbers’ and they’re sometimes used by international calling cards.

If you’re not sure, check your supplier’s website to find out what you’ll be charged.

If you’re calling from a landline

If your contract includes free calls during evenings and weekends, most service providers count:

• 7pm to 7am as evening

• midnight on Friday to midnight on Sunday as the weekend

Free calls are sometimes limited to 60 minutes. If you want to talk for more than an hour, it’s best to hang up and make a second call - otherwise you’ll be charged.

If you make a lot of calls to these numbers it’s worth checking your service provider’s website to see if they have a fair use policy. The policy will include limits for the total number of calls you can make or minutes you can use for free. If you go over the limits you can be charged for calls.

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

For example, a 10 minute call could cost:

• £2.28 from a BT landline - find out more about BT call charges

• £4 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

You’ll also be charged if you’re calling a number that connects you to another number. These are called ‘indirect access numbers’ and they’re sometimes used by international calling cards.

If you’re not sure, check your supplier’s website to find out what you’ll be charged.

If you’re calling from a landline

If your contract includes free calls during evenings and weekends, most service providers count:

• 7pm to 7am as evening

• midnight on Friday to midnight on Sunday as the weekend

Free calls are sometimes limited to 60 minutes. If you want to talk for more than an hour, it’s best to hang up and make a second call - otherwise you’ll be charged.

If you make a lot of calls to these numbers it’s worth checking your service provider’s website to see if they have a fair use policy. The policy will include limits for the total number of calls you can make or minutes you can use for free. If you go over the limits you can be charged for calls.

03306 numbers are for calling people who use the Next Generation Text Service on their landline or textphone. Calls to 03306 numbers are charged the same as other numbers starting with 03.

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

You might be charged if your contract doesn’t include all calls to landlines or you’ve used all your free minutes. 

For example, a 10 minute call could cost:

• £2.28 from a BT landline - find out more about BT call charges

• £4 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

You’ll also be charged if you’re calling a number that connects you to another number. These are called ‘indirect access numbers’ and they’re sometimes used by international calling cards.

If you’re not sure, check your supplier’s website to find out what you’ll be charged.

If you’re calling from a landline

If your contract includes free calls during evenings and weekends, most service providers count:

• 7pm to 7am as evening

• midnight on Friday to midnight on Sunday as the weekend

Free calls are sometimes limited to 60 minutes. If you want to talk for more than an hour, it’s best to hang up and make a second call - otherwise you’ll be charged.

If you make a lot of calls to these numbers it’s worth checking your service provider’s website to see if they have a fair use policy. The policy will include limits for the total number of calls you can make or minutes you can use for free. If you go over the limits you can be charged for calls.

The cost of calling a mobile depends on if you’re calling from a mobile or landline.

If you’re calling from a mobile 

Your call should be free if you have a pay monthly contract and you’re within your free minutes allowance for calls.

You’ll be charged for your call if you’ve used up all your free minutes or you’re on a pay as you go contract. 

For example, a 10 minute call could cost:

• £7 if you’re an EE pay monthly customer - find out more about EE pay monthly call charges

• £4 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

If you’re calling from a landline

Calls to mobile numbers might be included in your free calls, but it’s best to check your supplier’s website if you’re not sure. 

A 10 minute call to a mobile could cost £2.28 from a BT landline - find out more about BT call charges.

Calls to personal or ‘follow me’ numbers might be included in your free calls, but most suppliers don’t include them. You should check your supplier’s website if you’re not sure.

If you’re charged for calls to these numbers, they’re sometimes more expensive to call than other types of number.

For example a 10 minute call could cost:

• £2.28 from a BT landline - find out more about BT call charges

• 50p if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

Watch out for scam calls

If you have a missed call from an 070 number that you don’t recognise, don’t call it back - it could be a scam. You can read more about the 070 missed call scam on the Ofcom website.

07777 numbers are for calling people who use the Next Generation Text Service on their mobile. 

Calls to these numbers are charged the same as all other mobile numbers starting with 07.

The cost of calling a mobile TextNumber depends on if you’re calling from a mobile or landline.

If you’re calling from a mobile 

Your call should be free if you have a pay monthly contract and you’re within your free minutes allowance for calls.

You’ll be charged for your call if you’ve used up all your free minutes or you’re on a pay as you go contract. 

For example, a 10 minute call could cost:

• £7.30 if you’re an EE pay monthly customer

• £4 if you’re an EE pay as you go customer 

You can find out more about EE call charges.

If you’re calling from a landline

Calls to mobile numbers might be included in your free calls, but it’s best to check your supplier’s website if you’re not sure. 

A 10 minute call to a mobile could cost £2.28 from a BT landline - find out more about BT call charges.

You can find out more about TextNumbers on the Relay UK website.

Calls to these numbers are always free from mobiles and landlines.

You’ll be charged for calls to 0843 and 0844 numbers - and they can be quite expensive. This is because the cost is made up of:

• a service charge, which is up to 7p a minute - this goes to whoever you’re calling

• your phone supplier’s access charge, which is up to 65p a minute - it’s best to check on their website

For example, a 10 minute call to an 0843 or 0844 number with a service charge of 7p a minute could cost:

• £2.98 from a BT landline - find out more about BT call charges

• £5.10 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

If you’re calling from a landline

Your call should be free if either:

• your contract includes all calls to landlines 

• you’re within your free minutes allowance for calls to landlines

Some service providers have a limit on how many of these calls you can make, so it’s a good idea to check your contract if you make a lot of them.

If you’re calling from a mobile

You should check with your supplier - some include these calls in free minutes, but others don’t.

If you’re charged for these calls 

Calls to 0845 numbers can be quite expensive - this is because the cost is made up of:

• a service charge, which is up to 7p a minute - this goes to whoever you’re calling

• your phone supplier’s access charge, which is up to 65p a minute - it’s best to check on their website

For example, a 10 minute call to an 0845 number with a service charge of 7p a minute could cost:

• £2.98 from a BT landline - find out more about BT call charges

• £5.10 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

You’ll be charged for calls to these numbers. 

These numbers are ‘premium rate’, which means they usually cost more to call than other numbers. This is because the cost is made up of:

• a service charge, which is up to 13p a minute - this goes to whoever you’re calling

• your phone supplier’s access charge, which is up to 65p a minute - it’s best to check on their website

If you’ve seen the number advertised, these charges should be in the small print.

For example, a 10 minute call to an 0870 number with a service charge of 10p a minute could cost:

• £3.28 from a BT landline - find out more about BT call charges

• £5.40 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

Complain about a premium rate call

You can complain about a premium rate phone charge to the Phone-paid Services Authority, which regulates all premium rate numbers.

You’ll be charged for calls to 09 numbers.

These numbers are ‘premium rate’, which means they usually cost more to call than other numbers. This is because the cost can be made up of:

• a connection charge of up to £6.00 - this goes to whoever you’re calling

• a service charge, which is up to £3.60 a minute - this goes to whoever you’re calling

• your phone supplier’s access charge, which is up to 65p a minute - it’s best to check on their website

If you’ve seen the number advertised, these charges should be in the small print.

For example, a 10 minute call to an 09 number with a service charge of £1.55 a minute and a one off cost of 77p could cost:

• £18.55 from a BT landline - find out more about BT call charges

• £20.67 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

Sometimes the call will be a set price - this is often the case for entering competitions. For example, it might say: “Calls cost £2 plus your phone company’s access charge.” In this example the £2 includes the connection charge and the service charge.

Complain about a premium rate call

You can complain about a premium rate phone charge to the Phone-paid Services Authority, which regulates all premium rate numbers.

Calls to this number are always free from mobiles and landlines.

Calls to this number are always free from mobiles and landlines.

Calls to this number are always free from mobiles and landlines.

Calls to this number are always free from mobiles and landlines.

Only 3 UK charities have numbers starting 116:

• 116 000 - Missing People’s confidential hotline

• 116 111 - Childline

• 116 123 - The Samaritans

Calls to these numbers are always free from mobiles and landlines.

You’ll be charged for calls to 118 numbers and they can cost up to £3.65 for every 90 seconds.

These numbers are ‘premium rate’, which means they usually cost more to call than other numbers. This is because the cost can be made up of:

• a connection charge - this goes to whoever you’re calling

• a service charge - this goes to whoever you’re calling

• your phone supplier’s access charge, which could be up to 65p a minute - it’s best to check on their website

If you’ve seen the number advertised, these charges should be in the small print.

For example, a 10 minute call to a 118 number with a connection fee of £2.50, a service charge of 75p a minute could cost:

• £12.28 from a BT landline - find out more about BT call charges

• £14.40 if you’re an EE pay as you go customer - find out more about EE pay as you go call charges

Complain about a premium rate call

You can complain about a premium rate phone charge to the Phone-paid Services Authority, which regulates all premium rate numbers.

You can only call the speaking clock if you’re a BT or EE customer.

Calls to this number cost:

• 50p from a BT landline  - this is the cost of the whole call

• 35p a minute from an EE pay as you go mobile

Calls made using the text relay service cost the same as if you weren't using it.

This means calls to most landlines and mobile phones are likely to be free if either:

• your contract includes all calls

• you’re within your free minutes allowance for calls

Calls to numbers in the Channel Islands (01481 and 01534) and the Isle of Man (01624) aren’t usually included, so it’s worth checking with your supplier.

You might be charged for calls to other numbers - if you’re not sure, check your supplier’s website.

You can find out more about text relay on the Ofcom website.

Calls to this number are only available to BT and EE customers who can't use the phone book because of an injury, illness or disability. These calls are free.

You have to register before you can use it - call 0800 587 0195, 9am to 4.30pm Monday to Friday.

Calls to this number are always free from mobiles and landlines.