CAREAR SECURITY AND TRUST CENTER

CareAR Takes Security and Privacy Seriously

At CareAR, we understand that your success is our success. Success is built on trust. That’s why it’s so important for us to be transparent about our commitment to personal data protection and privacy.

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CareAR successfully completed its SOC 2 examination. Learn more >

Trust Components

We are committed to continually improving the protection of the personal data we collect and process.

Compliance

CareAR designs compliance for the cloud

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Security

CareAR builds security into everything we do

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Status

CareAR is transparent around service availability performance

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Availability

CareAR follows best practices for high availability

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What We Collect

We collect and process the following information, which includes personal data, because it is needed in order to use our service and the mobile app that enables it:

Contact Information

Name, email address(es), phone number(s) (at user’s discretion)

Device Data

Network data: device model, OS, signal, IP, usage date/time, service performance, app features, GPS (optional).

Access for App to Function

Usage info for mobile device notifications, camera, and microphone access.

Voice and Video

User calls transmit voice/video via the Internet. We do not view/listen or store call content (audio/video) once they’re delivered to their destination.
Photos taken by the user using the app during the call.

customer service representative using CareAR Assist

How We Protect Your Personal Data

As of CareAR Assist version 21.04 and later, the administrative portal allows for configuring the regions in which the media (video and audio) can be transmitted as follows:

Global
Asia
Europe
India
Japan
North America

For example, if you would like to restrict the video and audio to stay within Europe, this setting enables you to geo-fence the audio and video to be transmitted within Europe only.

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