FAQ - Changes to the distribution of Brill’s print books and journals
Please find below a list of the most frequently asked questions about the change of distributor. If your question is not answered here, please contact our Customer Services team at customerservices@brill.com, or contact your Brill print sales manager.
Books
- 1. Are all Brill books available for ordering?
- 2. How do I order a book from Brill ?
- 3. Where can I find a full list of titles available from Brill, including all metadata?
- 4. How can I identify Print on Demand (POD) titles?
- 5. I ordered a book via the brill.com webshop. What will happen to that order?
- 6. I have recently ordered a print book from Turpin but I have not yet received the order. What will happen with my order?
- 7. I have received a damaged book. Whom should I contact?
- 8. Will all standing orders be transferred to Air Business?
- 9. I have a standing order for a book series. What will happen to new books published in those series?
- 10. Can I continue to order Brill books via PubEasy or Nielsen?
- 11. Can I send in orders via EDI?
- 12. Can I continue to order Brill books via Amazon?
- 13. I have books on backorder at Turpin. What will happen to those orders?
- 14. I would like to request permission to return a book. Where can I send it to?
- 15. I am an author and would like to receive free copies of a book published with Brill. Whom should I contact?
- 16. I am a book reviewer and would like to receive a free copy of a recently published book. Whom should I contact?
- 17. I am a bookseller. Will my payment terms and discounts remain the same?
Payments and invoices
- 18. I have questions about a recent payment. Whom should I contact?
- 19. I have an invoice to pay, how shall I make the payment?
- 20. I have a question about my statement. Whom should I contact?
- 21. I would like to use Batch to make payments to Brill. Is this still possible?
- 22. Where do I send remittance advices?
Journals
- 23. I have paid the recently received renewal notice. Is my subscription for 2023 still valid?
- 24. I have not received the renewal notice for the subscription year 2023. Whom should I contact?
- 25. Can I send in journal renewal orders?
- 26. Can I send in journal renewal orders via ICEDIS format?
- 27. I would like to claim a missing journal issue. Whom should I contact?
- 28. The print issues have been sent to the wrong address. Whom should I contact to change the shipping address?
- 29. If I am unable to access my online journal subscription, whom should I contact?
- 30. I would like to subscribe to one of Brill’s journals. Whom should I contact?
- 31. I am an editor and would like to receive free print copies of a journal. Whom should I contact?
- 32. I have questions about a recent payment for a journal subscription. Whom should I contact?
- 33. I would like to make a payment for a journal subscription, whom should I contact?
Answers
Books
1. Are all Brill books available for ordering?
Yes. We have started to process orders for Print on Demand (POD) books. POD books ordered via the webshop on brill.com have been fulfilled as usual during the past months. Delivery of stock titles is available again for customers in the Americas. We currently expect to start supplying stock titles for customers outside the Americas from the end of Spring 2023.
Books published under the Vandenhoeck & Ruprecht, Böhlau, Fink, Schöningh and mentis imprints are handled by Brockhaus Commission as usual brill@brocom.de.
2. How do I order a book from Brill ?
You can order via the webshop on brill.com, or place your order with our new distributor on customerservices@brill.com.
3. Where can I find a full list of titles available from Brill, including all metadata?
All Brill’s price lists can be found on the Catalogs, Flyers, and Price Lists page. A list of all print book titles currently available for ordering is listed under Price Lists and is called the “Product Price List”. This is the direct link to this daily updated file.
4. How can I identify Print on Demand (POD) titles?
In the Product Price List you can find a column called “POD Y/N”. This indicates which titles are Print on Demand (Y) and which are not (N).
5. I ordered a book via the brill.com webshop. What will happen to that order?
Your order will be processed, but there may be a delay in the delivery time for certain titles. Orders for Print on Demand (POD) titles are being delivered within the usual timeframe (2-3 weeks). For any other questions about your webshop order, please contact sales@brill.com.
6. I have ordered a print book from Turpin but I have not yet received the book. What will happen with my order?
If your order has not been received yet, please send the following information to our customer service team at Air Business via customerservices@brill.com.
- Original PDF invoice
- Proof of your payment that shows both your bank account number and Brill’s bank account number
- Payment Date
The customer service team will process all claims as soon as they are able to do so. Please note that we are still in the process of transitioning all customer services over to Air Business, so it may take a bit more time for us to be able to fulfill your claim.
7. I have received a damaged book. Whom should I contact?
Please take a photo of the damage and send the photo(s) along with your contact information, (Turpin) CU-number to customerservices@brill.com. Once our customer service can supply replacement copies for damaged books, a new copy of the book will be sent to you as soon as possible. We thank you for your patience and understanding in the delay of getting the book over to you.
8. Will all standing orders be transferred to Air Business?
Yes. If you have any specific questions about your standing order, please contact our customer service team at customerservices@brill.com.
9. I have a standing order for a book series. What will happen to new books published in those series?
New titles in the book series will be sent to you as usual. If you have any specific questions about your standing order, please contact our customer service team at customerservices@brill.com.
10. Can I continue to order Brill books via PubEasy or Nielsen?
Nielsen TeleOrdering is available again. If you normally order Brill books via Nielsen TeleOrdering, please use this method of ordering. PubEasy is still work in progress and will be available soon again. For the time being, please send your orders via email to customerservices@brill.com.
11. Can I send in orders via EDI?
Not yet. Please send your order via email to our customer service team at customerservices@brill.com and email them to confirm you would like to order via EDI when this is possible.
12. Can I continue to order Brill books via Amazon?
Yes, you can, but there may be a delay in the delivery time. Amazon is still able to sell the titles they currently have in stock, but all other titles will be listed as “temporarily out of stock.”
13. I have books on back order at Turpin. What will happen to those orders?
If you have not received these books yet, please be advised to order these again at customerservices@brill.com.
14. I would like to request permission to return a book. Where can I send it to and when will I receive my money?
We are not yet able to process returns. If you wish to make a returns request under our Terms and Conditions, please send your inquiry to our customer services team at customerservices@brill.com, quoting your (Turpin) CU-number, organization name, titles which you would like to return and the invoice numbers on which these were invoiced.
15. I am an author and would like to receive free copies of a book published with Brill. Whom should I contact?
Please contact your regular contact in Publishing. Please note that our new distribution partner is dealing with a backlog, so it may take a bit more time for us to be able to supply you with your books.
16. I am a book reviewer and would like to receive a free copy of a recently published book. Whom should I contact?
Please contact the Reviews department via reviews@brill.com.
17. I am a bookseller. Will my payment terms and discounts remain the same?
Yes, your payment terms and discounts remain the same.
Payments and invoices
18. I have questions about a recent payment. Whom should I contact?
Please contact our customer service team at customerservices@brill.com with your inquiry and include the following information in your email:
- The original PDF invoice of the order(s) you paid
- Proof of your payment that shows both your bank account number and Brill’s bank account number confirming your payment for this invoice
- Date of payment
Our new distribution partner is dealing with a backlog as a result of the transition, so it may take a bit more time for us to be able to review your claim and send you the books.
19. I have an invoice to pay, how shall I make the payment?
Please make payments to the bank account listed at the bottom of all our invoices. Please mention the invoice number(s) you are paying. The bank account at the bottom of our invoices is a Brill bank account and all payments made to that bank account will go directly to Brill. If you need more details about our bank account or prefer to pay via credit card, please contact our customer service team at customerservices@brill.com.
20. I have a question about my statement. Whom should I contact?
Please contact our customer service team at customerservices@brill.com mentioning your organization name and (Turpin) CU-number.
21. I would like to use Batch to make payments to Brill. Is this still possible?
Yes, it is still possible to use Batch to make payments for existing Brill Turpin invoices. Payments go directly into a Brill bank account. We are also working with our new distribution partner Air Business to have their invoices uploaded into Batch. This is still work in progress and is not yet operational.
22. Where do I send remittance advices?
Remittance advices need to be send to accountsreceivable@brill.com (old Turpin invoices from before 10/10/2022). New ones will be handled by Air Business, via customerservices@brill.com.
Journals
23. I have paid the recently received renewal notice. Is my subscription for 2023 still valid?
Thank you for paying the journal renewal notice. No further action is required. Air Business is currently loading and processing renewals. Please excuse the delay which is caused by the administration of our former distributor Turpin.
24. I have not received the renewal notice for the subscription year 2023. Whom should I contact?
Please send in your request for a renewal notice to our customer service team at customerservices@brill.com. If you have a (Turpin) CU-number, we recommend mentioning this in your email.
25. Can I send in journal renewal orders?
If you have not sent in your journal renewals by now, you can do so by contacting our customer service team at Air Business via customerservices@brill.com.
26. Can I send in journal renewal orders via ICEDIS format?
Yes, you can send in your journal renewal orders via ICEDIS. Please contact customerservices@brill.com for more details.
27. I would like to claim a missing journal issue. Whom should I contact?
Please contact our customer service team at customerservices@brill.com. If you have a (Turpin) CU-number, we recommend mentioning this in your email.
28. The print issues are sent to the wrong address. Whom should I contact to change the shipping address?
Please contact our customer service team at customerservices@brill.com with information about the journal name, your (institution’s) name, (Turpin) CU-number and the correct mailing address.
29. If I am unable to access my online journal subscription, whom should I contact?
For online access issues please contact customerservices@brill.com.
30. I would like to subscribe to one of Brill’s journals. Whom should I contact?
Please send in an order for our journals to our customer service team at customerservices@brill.com. If you have a (Turpin) CU-number and/or Ringgold ID, we recommend mentioning this in your email.
31. I am an editor and would like to receive free print copies of a journal. Whom should I contact?
Please contact your regular Publishing contact.
32. I have questions about a recent payment for a journal subscription. Whom should I contact?
Please send in your inquiry about your payment to our customer service team at customerservices@brill.com. Please include the original PDF invoice and mention your (Turpin) CU-number and/or Ringgold ID in your email.
33. I would like to make a payment for a journal subscription, whom should I contact?
Payments can be made to the bank account listed at the bottom of all our invoices. Please mention the invoice number(s) you are paying. This is a Brill bank account and all payments made to that bank account will go directly to Brill. If you need more details about our bank account or prefer to pay via credit card, please contact our customer service team at Air Business via customerservices@brill.com.