Stepz

I experienced data inconsistency and issues in loading my history after the update: why is this happening?

If you recently noticed data inconsistency or waited for a long time to complete the data import process, we suggest that you check if you are using the most recent version.

Visit the Stepz page on the App Store, tap the icon, and select Update. Then go back to the app and select Reimport Historical Data in Settings (do this 7 days after you noticed the inconsistency). This may take a while, depending on the amount of data you have stored. You’ll need to grant permission to access the data stored in the Health app. You can do so by following these simple steps:

1. Go to Settings > Privacy on your device
2. Choose Health, then Stepz
3. Enable the permission to connect Stepz to Health app

If the issue still persists, we suggest you repeat the process seven days after experiencing the inconsistency.

How do I unsubscribe from your app?

👉 iOS

1. Open Subscriptions on your mobile device. 2.Tap the app you'd like to unsubscribe. 3.Tap Cancel Subscription or Cancel Free Trial. If there is no Cancel button, or if you see an expiration message in red text, the subscription is already canceled.

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires. We can’t cancel your subscription on your behalf, as Apple manages subscriptions and payments directly.

👉 Android

1. Go to your subscriptions in Google Play
2. Select the subscription you want to cancel
3. Tap Cancel subscription
4. Follow the instructions listed on the page

⚠️ We recommend unsubscribing at least 24 hours before your subscription expires.

How can I get a refund?

If you’re dissatisfied with our product, let us first apologize for not meeting your expectations. You can ask by following the steps below according to the platform used.

👉 iOS

1. Access this page
2. Sign in with the Apple ID you used to complete the purchase
3. Tap I'd like to > Select Request a refund
4. Choose the reason why you want a refund > tap Next
5. Select the subscription > tap Submit

As Apple manages all subscriptions and payments directly, we’re unable to issue refunds. For further information on Apple refunds, you’re welcome to contact Apple Support.

👉 Android

1. Access this page. Make sure you’re signed in to the Google Play account that’s used to purchase the subscription.
2. Follow the instructions listed on the page.

If you can’t find your subscription, you might have bought it on a different Google account. Find out how to switch accounts in this article.

After moving to another timezone, some days are doubled and/or the data results changed—what can I do to fix it?

Stepz tries to log your data with your current timezone, and changing it may cause discrepancies. The workaround to this issue is the Reimport Historical Data option, available in Settings in the app. This may take a little while, depending on the amount of data you have stored. Also, note that you’ll need to grant permission to access the data stored in the Health app. You can do so by following these simple steps:

1. Go to Settings > Privacy on your device
2. Choose Health, then Stepz
3. Enable the permission to connect Stepz to Health app

If the issue still persists, we suggest you repeat the process seven days after experiencing the inconsistency.

I noticed a difference in computation between Stepz and Health app. Why is it happening?

Stepz collects data from Health app plus the pedometer on your device. This combination makes the Stepz data more accurate than that of Health app alone.

How do I switch units (imperial/metrics)?

You can easily select the units (imperial/metrics) you prefer by following these instructions:

1. Open the app and tap the gear icon in the top-right corner to open Settings
2. Tap Units and select the unit you prefer on the popup
3. After selecting it, the distance will be calculated accordingly

How can I set the step length?

To make sure the computation of your activity is reliable, Stepz gives you two ways to set your step length:

1. Manually
2. Automatically, with Automatic Step Length computed based on your height

You can find them both in Settings (the gears icon at the top-right corner of the dashboard).

Is Stepz compatible with Apple Watch?

It sure is! Your activity is synced with your Apple Watch if you have Stepz app installed on it as well.

Can ads be removed from the app?

Yes, ads can be removed by subscribing to the PRO version of the app. Subscribers can also activate the badge icon and widget features, to display the number of steps you've taken without having to open the app.

Can I check my daily, weekly, monthly, and yearly results?

Sure! To check your daily (D), weekly (W), monthly (M), and yearly (Y) activity, select the relevant letter from the dashboard (top of the graph). You may also retrieve additional information in History, visible on the menu at the bottom of the screen.

How can I personalize my Dashboard?

We listened to the feedback of our passionate users, who had different opinions on how the Dashboard should look. This is why we introduced the option to customize it according to your taste and needs. Here are the steps to customize your dashboard:

1. Open the app
2. Tap the gear icon at the top-right corner to open Settings, then Dashboard
3. Activate the button next to Old Style—you’ll notice a color change at the top of every section
4. Long-press the three-line icons, and drag to change their position in the list—you can personalize their order on the Dashboard

Should I open the app to update the widget count?

No need, the app and widget synchronize almost immediately. However, if you keep the app in the background, it may require a few seconds to update the results while the widget is counting your steps in real time.

How can I see my friends' activity?

For extra motivation, check out your friends' results! To do so, just follow these simple instructions:

1. Open the app, and tap Friends on the menu at the bottom
2. Create an account with your email address or Facebook profile
3. Tap + in the top-right corner and search for their username or email address
4. The request will stay pending until your friend accepts it—once they do so, you’ll start seeing their results

Can I connect Stepz to a treadmill or to another fitness tracker?

Stepz can only be connected to Health app, which is native to Apple devices. Even if your treadmill or fitness tracker can’t be connected to Stepz directly, they may be synced with Health app:

1. Connect them to Health app
2. Sync Health app with Stepz

This way, Stepz will be able to collect and show the results of your activity.

Can I downgrade the app to the previous version?

No, the App Store doesn’t let you. However, if you’re looking to do this because you’re not completely satisfied with the current version, we’d love to know why! Our team is always working to improve the performance of the app and our users' experience, and we’re very happy to hear all your feedback. If you need assistance in getting used to the new interface, please don’t hesitate to get in touch with our customer support by writing to stepz@bendingspoons.com.

Is uninstalling and reinstalling the app going to solve the issues I am facing?

No! To avoid any data loss, please don’t uninstall the app. Instead, contact our customer support at stepz@bendingspoons.com.