zooplus.it Reviews

Hello Andrew,

thank you for your review.
We would like to apologize first of all for the delivery failure from GLS.
We contacted the courier to verify the situation and our Customer assistance colleagues will send you an email today to inform you about GLS reply and explanation.
We are glad to confirm you that your order has been just refunded on the form of payment you used.
Today you will also receive a communication from our side offering you an alternative solution for the unpleasant situation and we hope you'll like it.
We would also like to point out that we always strive to offer the most competitive prices on the market. However, we cannot always avoid an increase in some of our products.

In any case, we invite you to consider the many advantages you get by purchasing from zooplus such as: free shipping for orders over €39, coupons, various promotions, zooPoints loyalty program and the possibility of planning your orders with our zooplus Relax, thus saving 5% on each order.

Best regards,
your Italy zooplus team

Hello Giovanni,

thank you for you review.
We are glad to see that you are satisfied with our service.

We would like to point out that we always strive to offer the most competitive prices on the market. However, we cannot always avoid an increase in some of our products.

Regarding your feedback about prices, we would like to point out that we always strive to offer the most competitive prices on the market.
However, we cannot always avoid an increase in some of our products.
We invite you to consider the many advantages you get by purchasing from zooplus such as: free shipping for orders over €39, coupons, various promotions, zooPoints loyalty program and the possibility of planning your orders with our zooplus Relax, thus saving 5% on each order.

A cordial greeting,
your zooplus Italy team

Dear Danny,

thanks for your review.
We checked your feedback with our Customer Assistance team and they informed us that the coupon you received clearly mentioned that it the corresponding discount was applicable on certain products only part of the Science plan range.
The product included in your last order is unfortunately not part of this range.
If you may have any other issue of this type in the future, please feel free to contact our Assistance colleagues and they will be glad to verify the situation and inform you about it.

Best regards,
your zooplus Italy team

Hello 186415 9,

thanks for your review.
We are sorry for the poor service from the courier.
Based on the information provided by the courier, we can confirm you that the doorstep delivery service had been correctly booked and was mentioned in your delivery information.
We shared your negative feedback with BRT in order to avoid that this unpleasant disservice will occur again in the future.
We apologize once again for the situation.

A cordial greeting,
the zooplus Italy team

Dear Kath,

thanks for your review.
We did not find any order in your name and we did not receive, as requested, any other detail from your side which could allow us to find your account in our system.
The data you provided does not match at all with our usual tracking codes.
We kindly invite you to contact our Customer support team in order to allow us to double check the problem raised.

Best regards,
your zooplus team for Italy

Hello Ola,

thanks for your review.
We apologize for the delay issues occurred with some of your orders.
We verified the complaints received from your side about this topic and we are glad to see that our colleagues from the Customer Assistance department provided you every time with an explanation about the reasons why of the delay.
We also realized that there were recurring problems related to inefficiencies on the part of a specific courier and for this reason we would like to remind you that you can always select a specific courier when placing your order.
It is really important for us to point out that, in case of a logistic issue from the courier in charge of an order delivery, what we can do is contacting them immediately in order to verify the situation and try to solve the situation as soon as possible.
Unfortunately in these situations, our range of action is limited as we are obliged to wait for the courier's answer which is not always the one expected and sometimes is not received in a reasonable time.
We would like to stress out that we do not use excuses when explaining the reasons why of a delay but we simply explain the real situation, however we understand that our explanations may not be what the customer expects.
We would finally like to highlight that we totally respect our customers and their beloved animals, being animals the intrinsic reasons of all our daily tasks.

A cordial greeting,
the zooplus Italy team

Hello nicole,

we are glad we have finally been able to solve the situation in your favor and to make you happy.

We apologize once more for the inconveniences.

Best regards,
Italy zooplus team

Hi Tadeusz,

thank you for your kind words.
We are really happy to hear that you are satisfied with our services.
Indeed, just like you, we particularly care about those who dedicate their efforts and commitment to helping less fortunate animals and for this we do our best to support them.
Our constant efforts are rewarded by customers like you and your recognition. Your 5 stars motivate us to do better and better!

A cordial greeting,
the zooplus Italy team

Ciao Cinzia,

grazie per la tua recensione.
Siamo felici di apprendere che tu sia soddisfatta dei nostri servizi.
Effettivamente riteniamo punti fondamentali nel nostro servizio sia la qualità ad un prezzo ragionevole e un’ampia scelta di opzioni e marche ed un servizio di consegna il più rapido possibile. Questo perché sappiamo quanto sia importante garantire il meglio ai nostri amici pelosi senza troppa attesa.
I colleghi contatteranno immediatamente il corriere per investigare e trovare una soluzione.
Speriamo di continuare a non deluderti mai.

Un saluto cordiale,
il team zooplus Italia

Ciao Giannino,

grazie per la tua recensione.
Non siamo purtroppo sicuri di comprendere la tua recensione, poiché il nostro servizio di assistenza clienti è reperibile, come sempre, sia telefonicamente che tramite il nostro formulario sul sito.
Verificando con i colleghi, ci informano di aver reperito a sistema solo una tua chiamata persa ieri 29 di Giugno.
Ti invitiamo a contattarli nuovamente senza problemi,telefonicamente o tramite il formulario di contatto sul nostro sito, in modo da assisterti per ogni tua richiesta e verificare, se lo desideri, le problematiche da te riscontrate nel contattarci.

Un saluto cordiale,
il team zooplus Italia

Hello Ruby,
We would be glad to receive a message with your order number to check what has gone wrong with your order.
Orders paid with bank transfer are usually dispatched when the payment is booked in our system this takes usually 2-3 days.
Looking forward to your reply.
Greetings from the zooplus team

Ciao Davide,

grazie per le tue belle parole e la tua fedeltà.
Siamo felici di vedere che sei ampiamente soddisfatto del nostro servizio e soprattutto della nostra assistenza al cliente, che consideriamo il nostro fiore all’occhiello. Speriamo di continuare a non deluderti mai.
Ci scusiamo per i possibili ritardi nella consegna dei tuoi ordini in questo periodo di feste e ti ringraziamo per la tua comprensione.
Speriamo di continuare a darti le soddisfazioni che meriti!

Un saluto cordiale e buone feste,
il team zooplus Italia

Ciao Caterina,

grazie per la recensione.

A seguito delle festività, inclusa quella del 06.01, abbiamo accumulato un backlog di ordini presso i nostri magazzini. Come conseguenza, i normali tempi di evasione e di consegna si sono prolungati di 1-2 giorni lavorativi a seconda del magazzino di provenienza.

Il primo collo è stato consegnato oggi dopo 5 gg lavorativi. Il secondo stimiamo che possa andare in consegna già da domani.

Abbiamo provveduto ad avvisare i clienti in diversi modi tra i quali la pagina dedicata https://www.zooplus.it/info/about/update_delivery e dei banner informativi sia sulla email di conferma che di evasione dell'ordine.

Comprendiamo che tutto ciò non elimina il fatto che tu abbia ricevuto la merce in ritardo e chiediamo scusa per i disagi arrecati.

Speriamo vivamente possa continuare ad ordinare presso di noi per poter valutare i tempi di consegna al di fuori di questo periodo.

Cordiali saluti,
Giuseppe

Ciao Emilia!

Ti ringraziamo immensamente per le tue gentili parole. 😊

Effettivamente ci teniamo particolarmente a rispettare un certo criterio di qualità nella scelta dei prodotti e ad offrire una vasta scelta a prezzi competitivi.

Siamo consapevoli di quanto sia importante la corretta alimentazione e cura dei nostri amici pelosetti e la nostra offerta punta esattamente a questo.

Un saluto cordiale,
il Team Zooplus Italia

Ciao Daniele,

ti ringraziamo per la tua recensione.

Siamo felici di vedere che tu sia ampiamente soddisfatto dei nostri servizi.
Speriamo di continuare a meritare la tua fiducia e di servirti al meglio.

Un saluto cordiale,
il team zooplus Italia