Information By Role

What does JAN do for employers?

JAN provides free and confidential consultation for employers of all sizes and types (e.g., private, federal, state, or local government, etc.). This consultation includes practical guidance on workplace accommodation solutions, accommodation process strategies, and the employment provisions (Title I) of the Americans with Disabilities Act (ADA) and related legislation. JAN cannot provide legal advice, but can provide information and resources from the federal agency that enforces Title I, the Equal Employment Opportunity Commission (EEOC).

Employers may access JAN services by calling 800-526-7234, by emailing, submitting a JAN on Demand, or by using the Employer Live Chat.

What is the difference between EEOC resources and legal advice?

EEOC guidance and resource documents express official EEOC policy and explain how the laws and regulations apply to specific workplace situations, but do not have the force and effect of the law. This means that if one of your employees files a lawsuit against you for ADA discrimination, the court may or may not choose to follow EEOC guidance and resource documents.

Legal advice is given by an attorney after the attorney does legal research, which involves reviewing the law, regulations, and prior court cases and making a legal determination about a specific situation. This is what an attorney will use to argue for a client.

What good are EEOC guidance and resource documents if they are not the law?

Although EEOC guidance and resource documents do not have the force and effect of the law, courts often defer to them. And, many employers follow them to show they are making a good faith effort to comply with the ADA.

JAN offers information about various accommodation and ADA topics. The following resources include information about accommodations, ADA general responsibilities, processing accommodation requests, developing accommodation policies and procedures, and more. If you have questions, please contact JAN.

Workplace Accommodation Toolkit

JAN's Workplace Accommodation Toolkit is a free, comprehensive online resource for employers seeking to move beyond basic compliance with the ADA in order to create more disability-inclusive workplaces. The Toolkit provides guidance and resources for developing or updating accommodation policies and processes while leveraging best and emerging practices for creating an inclusive workplace and accommodating people with disabilities during all phases of the employment life cycle. Within the Toolkit, one can find specific resource drawers for:

• Recruiters and Hiring Managers
• Supervisors and Managers
• Internal Reasonable Accommodation Subject Matter Experts (SME)/Consultants
• Information Technology Team Members 
• Employees with Disabilities and their Allies

Other Resources

• Employer Assistance and Resource Network on Disability Inclusion (EARN) – Statistics on Disability

General Accommodation Information

JAN offers individualized consultation regarding accommodation topics, but these AskJAN.org resources are a place to start:

• A to Z search by:
  • Disability
  • Limitation
  • Work-related Function
  • Topic
  • Accommodation
• SOAR (Searchable Online Accommodation Resource)
• Workplace Accommodations: Low Cost, High Impact
• Contact JAN for free consultation

General ADA Information

• ADA Library
• Employers' Practical Guide to Reasonable Accommodation Under the ADA
• Employers' Practical Guide to Reasonable Accommodation During the Hiring Process
• A to Z search by Topic

Other Resources:

• Equal Employment Opportunity Commission (EEOC) – The ADA: Your Responsibilities as an Employer
• EEOC – Facts About the Americans with Disabilities Act
• EEOC – Enforcement Guidance, Fact Sheets, and Advisory Letters

Developing Policies and Procedures

• Five Practical Tips For Providing And Maintaining Effective Job Accommodations
• Interactive Process
• Making a Statement – About Reasonable Accommodation and Equal Opportunity
• Sample Forms
• Sample Accommodation Policies, Processes, Forms
• Workplace Accommodation Toolkit

Other Resources:

• EEOC – Reasonable Accommodation Internal Procedures (can be used as a model)
• EEOC – Practical Advice for Drafting and Implementing Reasonable Accommodation Procedures under Executive Order 13164 (for federal agencies, but other employers can use as a model)
• EEOC – Establishing Procedures to Facilitate the Provision of Reasonable Accommodation (for federal agencies, but other employers can use as a model)
• Employer Assistance and Resource Network on Disability Inclusion (EARN) – Small Business Toolkit

Processing Accommodation Requests for Hiring

• Employers' Practical Guide to Reasonable Accommodation During the Hiring Process
• Accommodation Scenarios for the Interviewing Process
• Employment Testing and the ADA
• Finding an Interpreter for an Interview
• Hiring Process Reasonable Accommodation Flowchart
• Incorporate Reasonable Accommodation Practices into your Onboarding Process 
• Job Application/Interview Stage Dos and Don’ts
• Online Application Systems: Sample Language for Accommodation Statements
• Sample Medical Inquiry Form in Response to an Accommodation Request for the Hiring Process
• Sample Reasonable Accommodation Request Form for the Hiring Process
• Sample Reasonable Accommodation Statements for the Hiring Process
• Streamlining the Interactive Process When Accommodating Job Applicants
• Testing Accommodations

Other Resources:

• EEOC – Preemployment Disability-Related Questions and Medical Examinations

Processing Accommodation Requests from Employees

• Definition of Disability
• Interactive Process
• Why Communication Is Key to the Accommodation Process
• Recognizing an Accommodation Request Under the ADA
• Managing Accommodations During the Great Return to Office
• Sample Forms
• Medical Documentation
  • A Flexible Approach to ADA Medical Documentation 
  • Affirmative Action and Disability: What Can Employers Ask?
  • Avoiding “The Waiting Place” After Requesting Medical Information
  • Medical Inquiry in Response to an Accommodation Request and Sample Form
  • Mother May I? Must I? Should I?
  • Recertifying the Ongoing Need for Accommodation
  • Requests for Medical Documentation and the ADA
  • Who Can Provide Medical Documentation for ADA Purposes?
  • Workplace Flexibility, the ADA, and Requesting Medical Information 
• Specific Types of Accommodation Requests (general list)
  • COVID-related
    • Supporting Employees with Long COVID: A Guide for Employers
  • Leave
  • Policies
  • Reassignment
  • Scheduling
  • Service and Emotional Support Animals
  • Services
  • Technology
  • Telework

Other Resources:

• EEOC – Applying Performance and Conduct Standards to Employees with Disabilities
• EEOC – Disability-Related Inquiries and Medical Examinations of Employees
• EEOC – Employer-Provided Leave and the ADA
• EEOC – Preemployment Disability-Related Questions and Medical Examinations
• EEOC – Reasonable Accommodation and Undue Hardship Under the ADA
• EEOC – What You Should Know About COVID-19 and the ADA, the Rehabilitation Act, and Other EEO Laws
• EEOC – What You Should Know About the Pregnant Workers Fairness Act
• Wage and Hour – Family and Medical Leave Act

Promoting Diversity and Inclusion

• Disclosure (overview and resources)
• ABCs of Inclusion
• Disability Etiquette
• If We Had Known…
• Workplace Accommodation Toolkit
• Disability Inclusion

Other Resources:

• EARN – Inclusion@Work: A Framework for Building a Disability-Inclusive Organization
• EARN – Lead the Way: Inclusive Business Culture
• EARN – Small Business Toolkit
• ODEP's "Mental Health and the Federal Workplace: What Can I Do?" Video
• ODEP's "Mental Health and the Federal Workplace: What Can I Do?" Guide for Federal Managers, Supervisors and Employees
• The Partnership on Employment & Accessible Technology (PEAT) – AI & Disability Inclusion Toolkit
• Questions & Answers: Promoting Employment of Individuals with Disabilities in the Federal Workforce (for federal agencies, but other employers can use as a model)

Training and Certification

• JAN Training Products and Services (overview and resources)
• Accommodation and Compliance Webcast Series
• Webcast Series Library
• Training Modules
• Role Play Training Videos
• Solution Showcase Videos
• Webcast Playlists

Other Resources: JAN does not endorse or promote these training resources

• ADA Coordinator Training Certification Program (Titles I, II, and III)
• ADA National Network – ADA Training
• Disability Management Employer Coalition (DMEC) Certification and Training
• EARN – Dinah Cohen Learning Center
• EEOC – Outreach, Education, and Technical Assistance
• HR Certification – ADA Training and Certification Program
• PEAT – Digital Accessibility Training

JAN offers small businesses information on various topics including accommodation solutions and the Americans with Disabilities Act (ADA). The following resources include information about accommodations, ADA general responsibilities, processing accommodation requests, developing accommodation policies and procedures, and more. If you have questions, please contact JAN.

General Accommodation Information

JAN offers free, individualized consultation regarding accommodation topics, but these AskJAN.org resources are a place to start :

• A to Z search by: 
  • Disability
  • Limitation
  • Work-related Function
  • Topic
  • Accommodation

General ADA Information

• ADA Library
• Employers' Practical Guide to Reasonable Accommodation Under the ADA

Other Resources:

• ADA Update: A Primer for Small Businesses 
  • The U.S. Department of Justice (DOJ) provides general guidance to assist small businesses in understanding and complying with the ADA's requirements.
• Small Business and ADA Readily Achievable Requirements
  • The Great Plains ADA Center provides information on how to make decisions about barrier removal and whether it is readily achievable to do so.
• Small Business Resource Center
  • The U.S. Equal Employment Opportunity Commission (EEOC) provides guidance to small business owners on their responsibilities under federal employment discrimination laws such as the ADA.

Developing Accommodation Policies and Procedures

• Five Practical Tips
• Interactive Process
• Sample Forms 

Other Resources:

• Creating Employee Policies
  • The EEOC offers tips for creating formal, written policies, including accommodation policies.
• Establishing Procedures to Facilitate the Provision of Reasonable Accommodation 
  • The EEOC provides federal agencies guidance on establishing procedures that other employers can use as a model.
• Practical Advice for Drafting and Implementing Reasonable Accommodation Procedures under Executive Order 13164 
  • The EEOC provides federal agencies advice on drafting procedures that other employers can use as a model.

Processing Accommodation Requests for Hiring

• Employers' Practical Guide to Reasonable Accommodation During the Hiring Process

Other Resources:

• Disability Accommodation Tips
  • The EEOC offers tips for processing accommodation requests from applicants or employees.
• Preemployment Disability-Related Questions and Medical Examinations
  • The EEOC provides Information about what employers can ask applicants about their medical conditions.

Processing Accommodation Requests from Employees

• Definition of Disability
• Interactive Process
• Medical Exams and Inquiries 
• Recognizing an Accommodation Request Under the ADA
• Sample Forms
• Why Communication is Key to the Accommodation Process

Other Resources:

• Disability Accommodation Tips
  • The EEOC offers tips for processing accommodation requests from applicants or employees.
• Reasonable Accommodation and Undue Hardship Under the ADA
  • The EEOC provides information on ADA requirements to provide reasonable accommodations for applicants and employees with disabilities.

Promoting Diversity and Inclusion

• ABCs of Inclusion
• Disability Inclusion
• Workplace Accommodation Toolkit

Other Resources:

• AI & Disability Inclusion Toolkit
  • The Partnership on Employment & Accessible Technology (PEAT) provides information about how to use artificial intelligence (AI) in an inclusive way.
• Hire Employees with Disabilities
  • The SBA provides information on hiring individuals with disabilities.
• Small Business at Work Toolkit
  • The Northeast ADA Center provides Information and resources on hiring and retaining employees with disabilities.
• Small Business Toolkit
  • The Employer Assistance and Resource Network on Disability Inclusion provides Information and resources to help employers be more inclusive of people with disabilities.

JAN provides free consulting services for federal employers, including one-on-one consultation about all aspects of job accommodations, compliance assistance with section 501 of the Rehabilitation Act, information about federal initiatives and hiring programs, and referral to federal resources.

Federal employers can access JAN services in a variety of ways:

• Telephone
• E-Mail
• Online Tools
  • SOAR (Searchable Online Accommodation Resource)
  • JAN on Demand
  • Employers' Practical Guide to Reasonable Accommodation Under the Americans with Disabilities Act (ADA)
  • Workplace Accommodation Toolkit
• Publications and Resources
  • A to Z of Disabilities and Accommodations
  • Federal Accommodation Programs
  • Rehabilitation Act Library
  • ODEP's "Mental Health and the Federal Workplace: What Can I Do?" Video
  • ODEP's "Mental Health and the Federal Workplace: What Can I Do?" Guide for Federal Managers, Supervisors and Employees
  • Personal Assistance Services: JAN's A to Z: Personal Assistance Services and Questions and Answers: Federal Agencies' Obligation to Provide Personal Assistance Services (PAS) under Section 501 of the Rehabilitation Act

JAN provides free consulting services for state and local government employers, including one-on-one consultation about all aspects of job accommodations, ADA compliance assistance, and referral to helpful resources.

State and local government employers can access JAN services in a variety of ways:

• Telephone
• E-Mail
• Online Tools
  • SOAR (Searchable Online Accommodation Resource)
  • JAN on Demand
  • Employers' Practical Guide to Reasonable Accommodation Under the Americans with Disabilities Act (ADA)
• Publications and Resources
  • A to Z of Disabilities and Accommodations
  • ADA Library

The following are other resources that might be useful for individual with disabilities, service providers, and employers.

211 System

2-1-1 is an easy to remember telephone number that, where available, connects people with important community services and volunteer opportunities. The implementation of 2-1-1 is being spearheaded by United Ways and comprehensive and specialized information and referral agencies in states and local communities. United Way of America (UWA) and the Alliance for Information and Referral Systems (AIRS) strongly support federal funding so that every American has access to this essential service.

• 211information@gmail.com
• http://www.211.org/

Access Board

The Access Board offers technical assistance on the ADA Accessibility Guidelines.

• (202)272-0080  ext. 3
• http://www.access-board.gov

ADA National Network

The ADA National Network is comprised of ten regional ADA centers and an ADA Knowledge Transition Center that provide technical assistance on the ADA.

• (800)949-4232 (V/TTY)
• http://www.adata.org

Centers for Independent Living (CIL)

CILs are typically non-residential, private, non-profit, consumer-controlled, community-based organizations that provide services and advocacy by and for persons with all types of disabilities.

• For a list of state and local CILs, visit http://www.virtualcil.net/cils/ or http://www.ilru.org/projects/silc-net/silc-directory

Enforcement Contacts

• For a list of state and local enforcement contacts, visit Enforcement Contacts.

Federal Trade Commission (FTC)

• For information about what to do if you are having trouble paying your mortgage, visit https://consumer.ftc.gov/articles/trouble-paying-your-mortgage-or-facing-foreclosure.
• To learn more about mortgages and other credit-related issues, visit http://www.ftc.gov/credit and https://www.MyMoney.gov, the U.S. government’s portal to financial education.
• (202) 326-2222
• http://www.ftc.gov

Governors' Committees

These committees are the best places to go for general information regarding how each state administers its non-discrimination programs.

• For a list, visit Governors' Committees.

Insurance

Most insurance issues (including health insurance and short and long term disability) are regulated by state laws. For information, contact your state insurance department.

• For a list, visit State Insurance Departments  or check your local telephone directory under State Government, Insurance Department.

Local Protection and Advocacy (P&A) and Client Assist Programs (CAP)

The P&A System and CAP comprise the nationwide network of congressionally mandated, legally-based disability rights agencies.

• For a list, visit P&A/CAP offices.

Occupational Safety and Health Administration (OSHA)

OSHA enforces the Occupational Safety and Health Act, which requires employers to provide workplaces free from serious recognized hazards and to comply with occupational safety and health standards.

• For more information, contact the OSHA Office nearest you by calling (800)321-OSHA (6742) (voice) or (877)889-5627 (TTY).
• For a list of free OSHA consultation services, visit OSHA's On-Site Consultation Program.

Office of Fair Housing and Equal Opportunity Department of Housing and Urban Development (HUD)

The mission of the Office of Fair Housing and Equal Opportunity is to create equal housing opportunities for all persons living in America by administering laws that prohibit discrimination in housing on the basis of race,color, religion, sex, national origin, disability, and familial status.

• (800)669-9777 (V), (800)927-9275 (TTY)
• http://www.hud.gov

One-Stop Centers - America's Service Locator

Employers and jobseekers can find the services they need at a convenient One-Stop Career Center. Or find other service provider locations relevant to employment, training, and economic development.

• https://www.careeronestop.org/LocalHelp/service-locator.aspx

Social Security Administration (SSA)

SSA pays Social Security retirement, disability, and survivors’ benefits to workers and their families and administers the Supplemental Security Income program.

• (800)772-1213 (V), (800)325-0778 (TTY)
• http://www.ssa.gov

State and Local Enforcement Agencies

Many states and localities have anti-discrimination laws similar to the ADA and agencies responsible for enforcing those laws. These agencies are often called "Fair Employment Practices Agencies” (FEPAs). If you file a complaint with a FEPA and you are also covered by the ADA, the FEPA may "dual file" the complaint with the EEOC to protect your federal rights. The FEPA will usually handle your complaint after letting the EEOC know about it. If you file a complaint with the EEOC and you are also covered by state or local law, EEOC may dual file the complaint with your state or local FEPA, but usually handles the complaint.

• For a list, visit State Human Rights.
• If you do not have access to the internet, you can find your state enforcing agency under “state government” in your phone book.

State Assistive Tech (AT) Projects

State AT Projects are funded under the Technology-related Assistance for Individuals with Disabilities Act and support consumer-driven state plans for the delivery of assistance technology.

• For a list, visit state AT projects.

State Statutes of Interest

• Breastfeeding and Lactation Laws
  • See also, federal law: FLSA Protections to Pump at Work
• Living Donor Leave Laws
• State Family and Medical Leave Laws

State Unemployment Offices

State unemployment office provide unemployment compensation and information on state laws affecting unemployment compensation.

• For a list of state unemployment offices, visit http://www.dol.gov/dol/location.htm.

U.S. Department of Education, Office of Civil Rights (OCR)

OCR enforces federal laws that apply to schools.

• (800)421-3481 (V), (877)521-2172 (TTY)
• http://www.ed.gov

U.S. Department of Justice (DOJ)

DOJ offers technical assistance on the ADA Standards for Accessible Design and other ADA provisions applying to businesses, non-profit service agencies, and state and local government programs; also provides information on how to file ADA complaints.

• ADA Hotline: (800)514-0301 (V), (800)514-0383 (TTY)
• http://www.ada.gov

U.S. Department of Labor, Wage and Hour Division (DOL)

DOL enforces the Family and Medical Leave Act and the Fair Labor Standards Act.

• (866)4-uswage ((866)487-9243) (V), (877)889-5627 (TTY)
• https://www.dol.gov/agencies/whd

U.S. Equal Employment Opportunity Commission (EEOC)

EEOC offers technical assistance on the ADA provisions applying to employment and also provides information on how to file ADA complaints.

• (800)669-4000 (V), (800)669-6820 (TTY), (844)234-5122 (ASL Video Phone)
• https://www.eeoc.gov

Vocational Rehabilitation Agencies (VR)

State vocational rehabilitation agencies assist individuals with disabilities who are pursuing meaningful careers with training, education, and funding.

• For a list of state VR agencies, visit State Vocational Rehabilitation Agencies. 

Workers’ Compensation (WC)

WC laws help ensure that employees who are injured on the job receive compensation for their injuries, without costly lawsuits. Each state has its own workers’ compensation statute. Federal statutes generally only apply to federal employees.

• For a list of state workers' compensation offices, visit State Workers' Compensation Officials.
• For information regarding federal workers’ compensation, visit Federal Employees Program Offices.

What does JAN do for individuals with disabilities?

JAN helps individuals with disabilities explore accommodation ideas and provides practical suggestions for requesting and negotiating accommodations with an employer. JAN also provides basic information about the employment provisions of the Americans with Disabilities Act (ADA), called Title I. This information comes from resources provided by the federal agency that enforces Title I, the Equal Employment Opportunity Commission (EEOC). JAN cannot provide legal advice or legal advocacy and does not have authority to enforce the law.

What is the difference between EEOC resources and legal advice?

EEOC guidance and resource documents express official EEOC policy and explain how the laws and regulations apply to specific workplace situations, but do not have the force and effect of the law. This means that if you file a lawsuit against your employer for ADA discrimination, the court may or may not choose to follow EEOC guidance and resource documents. 

Legal advice is given by an attorney after the attorney does legal research, which involves reviewing the law, regulations, and prior court cases and making a legal determination about a specific situation. This is what an attorney will use to argue for a client.

What good are EEOC resources if they are not the law?

EEOC resources can help individuals with disabilities decide what accommodations to ask for and how to negotiate with employers. Although they do not have the force and effect of the law, many employers follow them to show they are making a good faith effort to comply with the ADA.

Where can I find basic information about my ADA rights? 

The following resources include information about ADA general rights and responsibilities, how to disclose a disability and request and negotiate accommodations at work, accommodation solutions, and what to do if you believe your ADA rights are being violated. For answers to commonly asked ADA and accommodation process questions, read the FAQ: Basic ADA and Accommodation Process Questions. If you still have questions after reviewing the FAQ and the following resources, Contact JAN.

General Rights under the Americans with Disabilities Act (ADA)

• Employees' Practical Guide to Requesting and Negotiating Reasonable Accommodation Under the ADA
• ADA Library
• EEOC Publications
  • Job Applicants and the ADA
  • The ADA: Your Employment Rights as an Individual
  • Preemployment Disability-Related Questions and Medical Examinations
  • Reasonable Accommodation and Undue Hardship Under the ADA
  • Disability-Related Inquiries and Medical Examinations of Employees Under the ADA

How to Disclose a Disability and Request Accommodations in the Workplace

• Disability Disclosure Topics
• JAN Training Module and Videos Regarding Disability Disclosure
• Requesting and Negotiating a Reasonable Accommodation
• How to Request an Accommodation: Accommodation Form Letter
• Employment Testing and the ADA
• Sample Language for Accommodation Request Letters
• Practical Guidance for Medical Professionals: Providing Sufficient Medical Documentation in Support of a Patient's Accommodation Request
• Disclosing a Disability Before an Accommodation is Needed

How to Negotiate Accommodations in the Workplace

• Employee Accommodation Inquiry Letter (what to do if an employer doesn’t respond to your accommodation request)
• Leave as an Ineffective Accommodation (what to do if your employer forces you out on leave after you request an accommodation)
• How to Inform an Employer That an Accommodation is Not Effective and a Sample Letter (what to do if your employer offers an accommodation that doesn’t work)
• Dealing with Improper Requests for Medical Documentation from an Employer
• Your Accommodation Request Was Denied. What Now?

Accommodation Ideas

• A to Z of Disabilities and Accommodations
• SOAR (Searchable Online Accommodation Resource)
• Contact JAN for one-on-one assistance with accommodation ideas

COVID-19 Pandemic Resources

• Federal Laws Protect You Against Employment Discrimination During the COVID-19 Pandemic
• Long COVID and the Americans with Disabilities Act
• Requesting and Negotiating Accommodations During the Pandemic
• Accommodation Strategies for Returning to Work During the COVID-19 Pandemic
• Stress and Coping
• Coronavirus Resources

If You Believe Your Rights Are Being Violated

• Disability Discrimination
• How to File a Charge of Employment Discrimination
• Understanding Waivers of Discrimination Claims in Employee Severance Agreements
• Employees Experiencing Workplace Harassment
• Guide to Writing Appeal Briefs for Unrepresented Complainants

JAN is not a job placement service. Job seekers with disabilities may contact their state vocational rehabilitation (VR) program or a CareerOneStop center for job training and employment assistance. By working with a program like VR or CareerOneStop that assists individuals with disabilities with finding employment, you will be able to receive one-on-one assistance. 

Information and resources that might be helpful to job seekers can be found below:

• Finding a Job that is Right for You
• Disclosure
• Pre-employment Dos and Don'ts
• Pre-employment Rights
  • EEOC Fact Sheet: Job Applicants and the ADA
  • EEOC Guidance: Preemployment Disability-Related Questions and Medical Examinations
• Finding a Job
  • ABILITY Jobs 
  • ABILITYE.com
  • AbilityLinks
  • Chronically Capable 
  • disABLEDperson
  • Disability Employment Source
  • Disability Solutions @ Ability Solutions
  • Galt Foundation 
  • Getting Hired powered by CareerCircle
  • Hire Disability Solutions 
  • Peak Performers
  • Recruit Disability
  • Talent Acquisition Portal
• Working While on Social Security Disability Benefits (SSDI/SSI)
  • What is Ticket to Work?
  • Trial Work Period
  • Impairment-Related Work Expenses
  • Work Incentives for People who are Blind

The following are other resources that might be useful for individual with disabilities, service providers, and employers.

211 System

2-1-1 is an easy to remember telephone number that, where available, connects people with important community services and volunteer opportunities. The implementation of 2-1-1 is being spearheaded by United Ways and comprehensive and specialized information and referral agencies in states and local communities. United Way of America (UWA) and the Alliance for Information and Referral Systems (AIRS) strongly support federal funding so that every American has access to this essential service.

• 211information@gmail.com
• http://www.211.org/

Access Board

The Access Board offers technical assistance on the ADA Accessibility Guidelines.

• (202)272-0080  ext. 3
• http://www.access-board.gov

ADA National Network

The ADA National Network is comprised of ten regional ADA centers and an ADA Knowledge Transition Center that provide technical assistance on the ADA.

• (800)949-4232 (V/TTY)
• http://www.adata.org

Centers for Independent Living (CIL)

CILs are typically non-residential, private, non-profit, consumer-controlled, community-based organizations that provide services and advocacy by and for persons with all types of disabilities.

• For a list of state and local CILs, visit http://www.virtualcil.net/cils/ or http://www.ilru.org/projects/silc-net/silc-directory

Enforcement Contacts

• For a list of state and local enforcement contacts, visit Enforcement Contacts.

Federal Trade Commission (FTC)

• For information about what to do if you are having trouble paying your mortgage, visit https://consumer.ftc.gov/articles/trouble-paying-your-mortgage-or-facing-foreclosure.
• To learn more about mortgages and other credit-related issues, visit http://www.ftc.gov/credit and https://www.MyMoney.gov, the U.S. government’s portal to financial education.
• (202) 326-2222
• http://www.ftc.gov

Governors' Committees

These committees are the best places to go for general information regarding how each state administers its non-discrimination programs.

• For a list, visit Governors' Committees.

Insurance

Most insurance issues (including health insurance and short and long term disability) are regulated by state laws. For information, contact your state insurance department.

• For a list, visit State Insurance Departments  or check your local telephone directory under State Government, Insurance Department.

Local Protection and Advocacy (P&A) and Client Assist Programs (CAP)

The P&A System and CAP comprise the nationwide network of congressionally mandated, legally-based disability rights agencies.

• For a list, visit P&A/CAP offices.

Occupational Safety and Health Administration (OSHA)

OSHA enforces the Occupational Safety and Health Act, which requires employers to provide workplaces free from serious recognized hazards and to comply with occupational safety and health standards.

• For more information, contact the OSHA Office nearest you by calling (800)321-OSHA (6742) (voice) or (877)889-5627 (TTY).
• For a list of free OSHA consultation services, visit OSHA's On-Site Consultation Program.

Office of Fair Housing and Equal Opportunity Department of Housing and Urban Development (HUD)

The mission of the Office of Fair Housing and Equal Opportunity is to create equal housing opportunities for all persons living in America by administering laws that prohibit discrimination in housing on the basis of race,color, religion, sex, national origin, disability, and familial status.

• (800)669-9777 (V), (800)927-9275 (TTY)
• http://www.hud.gov

One-Stop Centers - America's Service Locator

Employers and jobseekers can find the services they need at a convenient One-Stop Career Center. Or find other service provider locations relevant to employment, training, and economic development.

• https://www.careeronestop.org/LocalHelp/service-locator.aspx

Social Security Administration (SSA)

SSA pays Social Security retirement, disability, and survivors’ benefits to workers and their families and administers the Supplemental Security Income program.

• (800)772-1213 (V), (800)325-0778 (TTY)
• http://www.ssa.gov

State and Local Enforcement Agencies

Many states and localities have anti-discrimination laws similar to the ADA and agencies responsible for enforcing those laws. These agencies are often called "Fair Employment Practices Agencies” (FEPAs). If you file a complaint with a FEPA and you are also covered by the ADA, the FEPA may "dual file" the complaint with the EEOC to protect your federal rights. The FEPA will usually handle your complaint after letting the EEOC know about it. If you file a complaint with the EEOC and you are also covered by state or local law, EEOC may dual file the complaint with your state or local FEPA, but usually handles the complaint.

• For a list, visit State Human Rights.
• If you do not have access to the internet, you can find your state enforcing agency under “state government” in your phone book.

State Assistive Tech (AT) Projects

State AT Projects are funded under the Technology-related Assistance for Individuals with Disabilities Act and support consumer-driven state plans for the delivery of assistance technology.

• For a list, visit state AT projects.

State Statutes of Interest

• Breastfeeding and Lactation Laws
  • See also, federal law: FLSA Protections to Pump at Work
• Living Donor Leave Laws
• State Family and Medical Leave Laws

State Unemployment Offices

State unemployment office provide unemployment compensation and information on state laws affecting unemployment compensation.

• For a list of state unemployment offices, visit http://www.dol.gov/dol/location.htm.

U.S. Department of Education, Office of Civil Rights (OCR)

OCR enforces federal laws that apply to schools.

• (800)421-3481 (V), (877)521-2172 (TTY)
• http://www.ed.gov

U.S. Department of Justice (DOJ)

DOJ offers technical assistance on the ADA Standards for Accessible Design and other ADA provisions applying to businesses, non-profit service agencies, and state and local government programs; also provides information on how to file ADA complaints.

• ADA Hotline: (800)514-0301 (V), (800)514-0383 (TTY)
• http://www.ada.gov

U.S. Department of Labor, Wage and Hour Division (DOL)

DOL enforces the Family and Medical Leave Act and the Fair Labor Standards Act.

• (866)4-uswage ((866)487-9243) (V), (877)889-5627 (TTY)
• https://www.dol.gov/agencies/whd

U.S. Equal Employment Opportunity Commission (EEOC)

EEOC offers technical assistance on the ADA provisions applying to employment and also provides information on how to file ADA complaints.

• (800)669-4000 (V), (800)669-6820 (TTY), (844)234-5122 (ASL Video Phone)
• https://www.eeoc.gov

Vocational Rehabilitation Agencies (VR)

State vocational rehabilitation agencies assist individuals with disabilities who are pursuing meaningful careers with training, education, and funding.

• For a list of state VR agencies, visit State Vocational Rehabilitation Agencies. 

Workers’ Compensation (WC)

WC laws help ensure that employees who are injured on the job receive compensation for their injuries, without costly lawsuits. Each state has its own workers’ compensation statute. Federal statutes generally only apply to federal employees.

• For a list of state workers' compensation offices, visit State Workers' Compensation Officials.
• For information regarding federal workers’ compensation, visit Federal Employees Program Offices.

JAN provides free consulting services for all rehabilitation and medical professionals. Services include one-on-one consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance. 

The following is some of the most frequently requested information:

• Telephone
• E-Mail
• Online Tools
  • SOAR (Searchable Online Accommodation Resource)
  • JAN on Demand
  • Employers' Practical Guide to Reasonable Accommodation Under the Americans with Disabilities Act (ADA)
  • Employees' Practical Guide to Requesting and Negotiating Reasonable Accommodation Under the ADA
• Publications and Resources
  • A to Z of Disabilities and Accommodations
  • ADA Library
  • How to Request an Accommodation: Accommodation Form Letter
  • Practical Guidance for Medical Professionals: Providing Sufficient Medical Documentation in Support of a Patient's Accommodation Request
  • The Interactive Process and Service Providers
  • EEOC:
    • Reasonable Accommodation and Undue Hardship Under the ADA
    • Disability-Related Inquiries and Medical Examinations of Employees Under the ADA
    • The Mental Health Provider's Role in a Client's Request for a Reasonable Accommodation at Work
    • How Health Care Providers Can Help Current and Former Patients Who Have Used Opioids Stay Employed
    • Helping Patients Deal with Pregnancy-Related Limitations and Restrictions at Work
    • Helping Patients with HIV Infection Who Need Accommodations at Work

JAN provides free consulting services for union representatives. Services include one-on-one consultation about all aspects of job accommodations, including the accommodation process, accommodation ideas, product vendors, referral to other resources, and ADA compliance assistance. 

The following is some of the most frequently requested information:

• Telephone
• E-Mail
• Online Tools
  • SOAR (Searchable Online Accommodation Resource)
  • JAN on Demand
  • Employers' Practical Guide to Reasonable Accommodation Under the Americans with Disabilities Act (ADA)
  • Employees' Practical Guide to Requesting and Negotiating Reasonable Accommodation Under the ADA
• Publications and Resources
  • A to Z of Disabilities and Accommodations
  • ADA Library
  • How to Request an Accommodation: Accommodation Form Letter
  • EEOC
    • Preemployment Disability-Related Inquiries and Medical Exams
    • Reasonable Accommodation and Undue Hardship Under the ADA
    • Disability-Related Inquiries and Medical Examinations of Employees Under the ADA

The following is some of the most frequently requested information:

• Telephone
• E-Mail
• Online Tools
  • SOAR (Searchable Online Accommodation Resource)
  • JAN on Demand
  • Employers' Practical Guide to Reasonable Accommodation Under the Americans with Disabilities Act (ADA)
  • Employees' Practical Guide to Requesting and Negotiating Reasonable Accommodation Under the ADA
• Publications and Resources
  • A to Z of Disabilities and Accommodations
  • ADA Library
  • How to Request an Accommodation: Accommodation Form Letter
  • Effective Accommodation Practices (EAP) Series: Job Accommodations for Lawyers with Disabilities
  • EEOC
    • Preemployment Disability-Related Inquiries and Medical Exams
    • Reasonable Accommodation and Undue Hardship Under the ADA
    • EEOC Guidance: Disability-Related Inquiries and Medical Examinations of Employees Under the ADA
    • Reasonable Accommodations for Attorneys with Disabilities