Tock 12+

An exercise in extreme frustration

God forbid you use different emails because you will encounter so much difficulty you’ll want to throw your phone against the wall.

Logging in with a Facebook account that uses a different email than you typically book with locks you in to that email. You’ll never be able to change it or see previous reservations.

Attempting to cancel a reservation only results in an error saying “Bad Request: Purchase is owned by a different patron” even if clicking on a link directly from the email reservation. Horrible user experience and a massive waste of time. Figure it out, guys.

If there was any alternative, I would use it!

I will start by saying the only reason I still have this app is because they have cornered the market and there is literally no alternative to them! They have made a lot of exclusive experiences and restaurants can only be booked through their application. Thereby keeping you from even attempting to go to such events or places unless you use their app or platform! I have attempted to use their app and platform and if it’s a place that’s not frequently booked out it works fine but if you want to go to a place that sought after good luck, you’ll never get in the application in both websites constantly crash because they can’t handle the traffic flow or the amount of people that are trying to get to it. It’s been over 10 minutes since the round of bookings has opened up and still won’t even move next month on the app on the phone for myself. Similar thing happened last month and I reported to customer service they kept telling me for over a week that there was no problem on their end and it must’ve been my Internet connection or improper use of their application implying multiple times that I’m an idiot, without directly stating! Well, this time I have it on video so we’ll see how they get out of it this time. Like I said, worst customer service he’ll ever deal with your life and if there was another way, I would definitely do it.

Developer Response ,

Thank you for bringing your experience with the app to our attention. Please reach out to us at app@exploretock.com - we’d like to look into this and answer any remaining questions you may have.

The app itself is just toooo badly designed

I have to admit that I used the Tock app a lot. Just because some of the restaurants I want to dine in only post their reservation on Tock. However, I’m not sure if it is the reason (some high-end restaurants only use Tock)that made people who manage this app thinking “we don’t have to improve this app”, the app itself is sooooo bad. I mean, from the UR to the return function to lot’s of the details. For example, after I returned from the reservation page for a certain restaurant, I’ll be back at the top of the city’s restaurant list again. Which I have to swipe all the way down to look at the restaurants that below where I was checking.
If there’s another way to made the reservation I’ll definitely delete this app. Pleas improve or change your IT guys.

Developer Response ,

Thank you for taking the time to share this feedback. We're excited to share we've rolled out a redesigned iOS app that addresses these concerns. Make sure to update your app to the newest version to see the improved experience. Feel free to let us know what you think!