TickPick: No Fee Tickets 4+

I have previously ordered tickets from Tick Pick and was very happy with them and referred several people to their site. On January 5th I ordered 2 tickets to a concert scheduled for February 15th. I purchased the tickets and my credit card was charged. The next day I get an email explaining “Don’t worry, but your tickets will be ready for email on February 12th” Not only was it only three days before the event but it was after our anniversary. This had never been the case with any previous orders and I was concerned I wouldn’t get them at all. I went ahead and bought tickets from another site. I sent an email via their app explaining everything and that I would like a refund. This was more than two weeks ahead of the event which would allow the seller to resell the tickets. I never received a response. I received the tickets and since email didn’t work I called and stayed on hold several minutes only to be met with a Customer Service Rep with major attitude. “Adeleny”. She cut me off before I could even explain the circumstances and she told me there was nothing they could do (or seemed to want to do!) I asked for a supervisor and she told she was the supervisor. I asked for someone above her and she told me there was no one else around. I asked to hold for someone else and she explains there would not be anyone available for 3 hours! Seriously!!! I am out almost $200, needless to say I won’t be using TickPick again!

Hello - We apologize for any confusion regarding this order. Your order was confirmed with an in hand date of 2/12 as was the latest date that the seller would be able to send the tickets to you. Since you have used us before, we hope that you realize we deliver on these tickets. When you wrote in about the date, an agent had responded letting you know of the delivery date and the factors that determined this. The tickets were delivered before the excepted date and were viewed by your account prior to the event. When you called after the supervisor you spoke with let you know of you policy that your order was viewed before the event and that because all of our sales are final we were unable to provide you with a refund as these tickets could have been used for the event - and we cannot penalize the seller for completing their end of the sale.

I was slightly hesitant seeing some bad reviews on here and not being familiar with TickPick, but decided to take the chance and I’m so glad I did. TickPick is offering a product no one else is- ticket resale without insane service charges. The only other place with no fees is to trust someone on Craigslist rather than trusting an app with a 24 hour phone number and a support system in place. Obviously they can’t control bad people coming and using their app to sell, but anytime it’s happened they seem to have responded and tried to remedy it. My personal experience was great. I bought $850 tickets a few days before an event, and realized the very next day that I got them shipped to my billing address across the country, rather than the state I was currently in and going to see the concert in. As soon as I realized my horrible mistake, I called and the representative I spoke to got everything sorted out for me within minutes. It’s hard to take a chance on something that might not be as common a name as some of the other apps out there, but I’m glad I gave it a try and will absolutely use TickPick again in the future. I urge you to try it as well, the other apps just can’t compete because of their service charges.

Hi Jaime - Thank you so much for your raving review. We are glad to hear that our team was able to immediately assist when you ran into a shipping issue. We hope you had a great time at the event!

I also 2 tickets, got to the concert and 1 didn’t work. Neither one of us went inside. Took almost 2 months to get a refund and was only refunded for 1 ticket. They tend to take the sellers side even when they sell bad tickets. I’ll never buy tickets from this app again. It seems like this is a common problem with this app. Wish I would’ve seen the other reviews before I wasted my time, money and new outfit!...

FYI the developer’s response says exactly what I said🙄. 1 ticket didn’t work, 1 did work. I couldn’t use the 2nd ticket because obviously I wasn’t going to go into the concert without my sister or let her go in alone. Therefore, I requested a refund for BOTH tickets that same night, before the event even started. I was told that the rep would handle my requests, but because they took 2 months to resolve the issue, I couldn’t get refunded for the 2nd ticket because they weren’t able to get their money back for it. They could have easily re-sold my valid ticket that night, because I wasn’t the only person that got scammed. . So in the end, I missed the event, got the run around for 2 months AND lost the $223 I spent on that 2nd ticket.

Update from CEO: Once I was notified of this, we changed our policies. This situation should have never existed. We are truly sorry.

I know our support team has made this right, but if you still don’t
think so please reach out to me directly and I will be sure to do everything I can for you: brett at tickpick.com.