Starbucks Hong Kong 4+

My commute is 10 minutes and today I couldn’t successfully order due to error messages before my commute ended. Placing an online order with the premier global coffee brand in a world class city like Hong Kong with a company that has successfully figured out online ordering should not take 10 minutes.

I rarely review apps, either great or horrible, but I feel compelled to add my voice to the growing chorus that this app is horrifically unusable. I like my Starbucks fix and my loyalty to the brand is keeping me from going elsewhere, but my patience is wearing thin as ordering takes 5-10 minutes with the buggy UI.

This app just gets slower and with more errors on every update. It is now to the point of almost being unusable. When I place an order online, the cart doesn’t update with the items by the time I get to the payment screen. So I have to find my way back, order again, then navigate in and out, to get back to change the quantity back from 2 to 1 before I can pay. At one outlet at City of Dreams in Macau, payments haven’t worked in months as all orders just show pay order fail. This app is just a mess now, it used to work great until they decided to rebuild it.

If I had an option of zero stars I would give that. Options don’t work so is very annoying. Also, the way the rewards program is set up it is just designed to make you spend more money. You can’t even get your usual drink, unless it’s the smallest size, without having to pay. If there were other options near where I live I would forget about Starbucks. I have used the Starbucks app in the US and it is much better. Forget Starbucks unless it’s the only option and probably best to just make your own.