Princess Cruises 4+

Princess claims to be ahead of the technology game with Medallion Net so I would expect the one and only tool Princess directs is to use is full of faults. Granted I can do pre-cruise checkins but we have 12 upcoming cruises and 2 are back to back and 3 are back to back to back and this app only allows you to visit excursions, make dining reservations and view itineraries on the 1st leg of any of the multiple cruises. We have a back to back on different ships and again, I can only see excursions or make dining plans on the first of the 2 cruises. Even though we are on different ships! Old app had numerous problems but there were ways to navigate through app to get things done albeit app was very slow to load. This app is way slower and useless in many of the needed functions. I have had to rely on using the online webpage and using my planner at Princess. I think if they are going to push us to use this app starting today (3/8), they should have made it much more usable then it is now.

Just came off my first Princess cruise and while we had a great time overall, the onboard app is one of the worst I’ve ever used on any cruise line I’ve been on before (been on 4 other lines). The app can track a family member anywhere on the ship and have food brought to me anywhere but if I want to know what places were available to get food at any point of time, or what restaurant hours were it’s impossible to find. There are no filter options for food, entertainment, or kids activities. To find anything you have to search through the whole days itinerary. Also, and this is the worst issue- there are no phone notifications so if someone sends me a chat I get no notification on either my phone or Apple Watch. The only way I can see this is by opening the app and usually a bunch of time already passed by since it was sent. This is basic stuff and there is no excuse for not having this functionality when you have advanced features on the ship. Don’t get me started on the specialty dining reservation process for premier package cruisers and the frustration placing and changing reservations without getting charged. Whoever designs this app should take a Disney cruise to see what a real cruise app looks like. Was definitely a negative to an otherwise nice vacation and definitely played a factor into me sailing with Princess again (probably won’t).

This app is a joke. I thought the first Ocean Ready / Medallion app was bad but by the last cruise I used it on it was actually working. But then came version two. We booked a cruise in July and were able to enter all our data and became green lane ready. Then about a month and a half later I went in to check what time our dining reservation was and found ALL of my information gone. And I mean all. The only thing there was the cruise reservation. However, everything was just fine on my wife’s app. Called Princes and started the process of re-entering the information. Some data it would not let me enter, but we managed to eventually get it entered. I could not link to out dining companions on our dining reservation (though my wife could) and could not enter a payment method (credit card) though it clearly was present on my wife’s app. They even charged $10 for medallion shipping to the card. My wife was able to get us back with our dining group. For the last three weeks I have been trying to get my charge card entered with no success. Six calls to Princess, who referred it to the “back office” (Ocean Ready) has not resolved a thing. Two weeks out and I am still blue lane while my wife is green lane.

The app is more advertising for onboard upgrades and services than help for getting required information entered. The whole process is just a joke, starting with the app.