National Rail 4+

I do t know where to begin. I would say that monkeys wrote this app, but that would be an insult to monkeys.

When you click on 'tickets' to purchase your tickets, the app rarely finds a route even though the app itself has selected a route to and from your destination. After the app says it cannot find a route, it wants you to re-enter your travel info on a completely different screen. Once you do so, the app hangs and you have to exit the app and start this loop all over again.

If, by some miracle, you advance after you click the tickets button to put in your seat preferences, etc., once you enter your email address and click "continue as guest", the app hangs. Why yes, I have tried registering. The app does not think my phone number is legitimate, which means you cannot register.

I am trying to buy round trip tickets to Exeter. The app has been hung for the last 34 minutes.

In 10 days (I installed the app 10 days ago), I have only been able to purchase tickets once.

Horrible piece of work.

After entering all (including card) details, an error “something went very, very wrong” comes up. Try PayPal: the log in screen loads BEHIND your little message so it is also totally useless.

On a positive note, the price is slightly better than direct via the train company’s website, so another painful experience (that shouldn’t be needed by this stage) finally allowed me to purchase the tickets I needed.

TOTALLY BAD EXPERIENCE

This app used to be decent. Easy to use. Would store frequently checked stations so you could see live trains at the touch of a button. Now it’s more fiddly: have to choose stations from a drop down menu & there’s no longer an ‘earlier trains’ button which is key if you use it as I do to track when a train left the station… Very disappointing!