MyNovant 4+

When it works, it’s great…

It should be noted that I am very annoyed right now because I’ve been trying to fill out the long medical history info for visit with new doc and it has signed me out three times…and erased all the info when it does. There should be a way to stay signed in. I know it can be done because I don’t have this issue with Carilion MyChart.

Besides that, it’s great. It has proven to be a very effective way to communicate directly with docs and being able to review my own labs and imaging. I’m one of those phone-phobic introverts who hates talking on the phone, and I’m sure I’m not the only one. If only they would fix the auto-signing out issue, I would give it a solid 4.5 stars.

Developer Response ,

Hi - Thanks for providing feedback and we are sorry that you seem to be experiencing difficulty setting up your MyChart account, which we provide access to after signing into our MyNovant app. The safety of your patient information is of the utmost importance and should not be a source of frustration. If you are still having trouble with account set-up, please call our MyChart Patient Support Line at 1-844-2NOVANT (844-266-8268) and we will be happy to guide you through the process. We are always here to help.

It was better before

I spent a couple years away from Novant, so didn’t have the app for a while. Previously, the app was speedy, easy to use and locate my info, and I didn’t dread when I needed it. Now, it’s incredibly slow (as in I can’t even get to a log in screen inside 5 minutes right now) and figuring out where I need to go for what I’m looking for is awful. It would be awesome to have my prior doctors in my record pop to the top when I have to search for a doctor.

As a patient user of the app, I would like the app to be fast so I can do what I need to do between meetings or in the small openings during my day.

As a patient user of the app, I would like for the app to be user friendly and easy to follow so that I don’t have to hunt around for things I need, like making appointments, seeing already scheduled appointments, and communications.

App Glitches

I am not able to switch my user between shared profiles, and all of my options have disappeared in the menu bar. I would contact customer support instead of writing a review, but it is impossible to find a contact number or email to get ahold of them. I also can’t find the “Novant Health” app that my wife uses. Hers seams to be much more user friendly, but it is not available on the App Store.

Developer Response ,

Thanks again for providing your feedback on 6/4/21! As we had previously responded, the MyNovant app has replaced our legacy Novant Health app which has been removed from the App Store. We wanted to let you know that we just released a fix (v1.6.4 for iOS) to the navigation header and you are now able to see shared profiles to switch between your profile and theirs, and still navigate from MyChart back to MyNovant. Please don’t hesitate to reach out to our support team at MyNovant@novanthealth.org if you have any other questions or concerns.