MYIO 12+

Always problems

First time meeting via telehealth, I could see my provider but she could not see me, her screen froze and after reconnecting we were again frozen only using audio. Second appointment the app decided to make me sideways with no way for me to change my display.

Can’t even login to the browser for MYIO to see if the camera and connection issues would work better there, it tells me wrong password and threatens to lock my account if I keep trying.

This app doesn’t offer reminders for upcoming appointments which would be a nice feature. Doesn’t save your password or offer Face ID. The functionality need improvement in order to provide a means of connecting with a healthcare provider in a smooth, efficient manner. This is the least functional app I’ve experienced over several telehealth apps.

Developer Response ,

Hi there, we hear your frustration. Please know we review each comment individually and make an effort to respond to all feedback. We continue to improve our performance so providers and their patients have the best experience. Please share your thoughts with your care team as well, as they will be best suited to troubleshoot MYIO with you.

i do NOT RECOMMEND

its just awful. i dont understand why medical offices use this app. to put it simple, its just useless. it has way too many glitches and zero usability. i sincerely doubt they do any testing and validation before releasing it as it is. its like a child created it. one star is far too much to rate this app as is. it only works with ONE browser. i imagine you can guess which one lol) and the app is only compatible with a very limited amount of devices.. ZERO USABILITY. A GREAT DEAL OF IMPROVEMENT IS NECESSARY. lol the developer doesnt even know about his own app not working. i wonder if they read all the reviews where people say how awful it is lol. just READ what users say about it. ia all true. developer: if you are unaware about all the glitching, errors, and disfunction of your “app” you are in the wrong business.

Developer Response ,

We’re sorry you’re having trouble with MYIO! We’re not familiar with issues regarding "glitching" – can you please work with your practice so they can walk you through troubleshooting? You can also access the MYIO user's guide for additional help at https://www.valant.io/myio-help/.

I really hate to be this guy but…

This app needs a lot more testing. Echoing what others have said, it gets in the way of healthcare more than it enables it. I don’t know if the amount of regulation in the industry can be blamed for this, or something else, but the results are really disappointing. Most recent frustration: I open the app to join my telehealth appt, but am forced to download a software update for the telehealth SDK that makes me over half an hour late. My provider was willing to meet with me after that and to not bill me for a missed session—others might not be so lucky. As insult to injury, the camera was broken after the update. As a developer myself, I can imagine that it hurts to read all these frustrated reviews. But BRO, I don’t recall signing up to be your beta tester.