LAX FlyAway 4+

Here’s a concise review for you:

The FlyAway app could use some serious improvements. If you make a mistake while purchasing a ticket, it charges you without any way to fix the error, forcing you to buy a new ticket. To make things worse, there’s no staff available at the bus station to help when problems arise. Instead, other passengers in line are the ones stepping in to assist. With higher prices, you’d expect better service, but it feels like they’ve cut corners in all the wrong places.

The bus itself is great. But this app, and the company that handle billing, are bad news. I tried to buy one ticket, but the app showed that the ticket sale did not go through. So I tried again and suddenly it shows I’ve bought 2 tickets. The app does not offer a way to cancel the 2nd ticket. I emailed the address provided and got no answer. A follow up phone call was an exercise in frustration and futility. Clearly they do everything they can to make it tough or impossible to get a refund. Too bad they are willing to burn bridges with customers over such small spoils (keeping money for a ticket that I did not want and that will never be used because it expires too soon!)

I am a frequent traveler and never really had a negative experience on Flyaway. Unfortunately, July 2024 trip was my first. The new scanning ticket procedure is horribly delaying, unclear for many, leading to confusion even for young adults.

Traveling LAX, the majority of their adult lives, my now 70 yr old parents, would be lost and unable to access the new Flyaway’s system to travel. The pay-at-arrival option is a required need for our aging or tech-hindered population, who STILL PAY into this city’s economy.