Labcorp | Patient 17+

I used to go to another Lab for blood work which was further from my home as a few places closed. So I called to see if t Lab Corp took my insurance. They did so I went there for the first time. What a difference. The front desk person was VERY helpful and made it simple and quick to sign in. I had a short wait as a walk in and the woman who did the test was so efficient and nice. This is where I would recommend to anyone needing those services.

When trying to pay my bill, I enter my name and it states by selecting next I’m agreeing to the terms and conditions. There isn’t a next button. I only see a cancel button. I’ve used the app to play my bill before, so I assume there is a temporary issue. I gave 3 stars because of this problem. I like the app to see my lab results. It’s easy to use and I see the results the day after my test. When this issue is fixed, I will give a 5 star review.

Update- I still can’t pay using the app. Labcorp had the nerve to email me saying the company has made it simple. I realize I’m doing this from the convenience of my home, but I had to try several ways before I found a way to pay online. I checked to see if my app was updated and it was. I could pay online by logging on your site on a web browser. At least you know making a payment should be simple. Maybe one day you will actually make it easy.

This is nothing but a poorly working web browser. It looks and shows the exact same info as if on the website. And just like the website, it doesn’t show any info. You have to have the exact billing info to make payments, but it doesn’t show you anything but what is owed. No explanations, no details, just what is supposedly owed. I cannot search bills to see if I have received them all or get more into. Very deceptive business practices.

Then, there is the appointment creation option. Neither the website or the app work to make appointments. They allow you to find local Labcorp locations, but once the appointment button is picked, nothing is listed in the service so the choose date and time box is grayed out and you cannot progress. I have tried this on the app and the web and got the same results even after shutting both down and restarting my phone. Nothing works.