HealthEquity Mobile 4+

Connecting Health and Wealth

HealthEquity

Designed for iPad

    • Free

Screenshots

Description

The HealthEquity mobile app is a convenient and powerful tool that gives you on-the-go access to your benefit accounts.

Features include:

- New member: Sign up or activate your account right from the app.

- On-the-go access and history: Access all account balances and history wherever you go.

- Documentation: Take a photo with your device, upload images from your gallery, or add images and PDFs from the Files app to initiate claims and payments.

- Send payments and reimbursements: Send payments to providers or reimburse yourself for out-of-pocket expenses directly from your account.

- Manage debit cards: Link your debit card transactions to claims and documentation, or order, activate, and replace cards for yourself and dependents.

- Claims initiation and status viewing: View the status of claims as well as link payments and documentation to claims.

- Investments: Manage your HSA investments. View performance, research funds, and place trades.

- Notifications: Receive alerts when your HealthEquity card is used.

- Enjoy personalized support: Get instant answers to your questions with chat and live help.

What’s New

Version 6.2.0

HealthEquity Native iOS App Release 6.2.0:
- New card management features
- Bug fixes
- Security enhancements

Ratings and Reviews

4.3 out of 5
5.9K Ratings

5.9K Ratings

Kevinskii ,

Frequent app freezes. Useless document photo feature.

Edit: Changed the prior one star review below to 5 stars. The latest app update fixes all of the issues below, at long last. Great job!

Original Review: The app frequently freezes completely, requiring a restart and re-login. The main reason to use the app versus the desktop website is for convenient uploading of document photos. Unfortunately this functionality is pretty poor. The app only captures a square subset of the photo, and from the camera filter it’s not the part you’d expect. This means you often have to retry a document photo several times to capture the part you want. The photos are aggravatingly stored at a 90 degree rotation, and you can zoom in on them. This bizarre functionality has been politely reported to the developers with no response. Overall Health Equity is a fine service. Fixing the basic app functionality would make it even better.

Developer Response ,

Thanks very much for being a customer, for using the app, and for giving the updated app a try, Kevinskii!

YouKnowItIKnowIt ,

Needs an overhaul

Unfortunately my company uses woke-named “HealthEquity”. The app works in a sense, but leaves way too much to be desired. It’s slow, frequently crashes, difficult to navigate, barely performs the essential functions. Want to submit a claim? Well, the app will replace the provider’s name with your own after submission, corrupting up your claim history. Can you correct it in app or online? Absolutely not. Need to attach a receipt? Better take a photo first because the app forces a square aspect ratio. Once your receipt is attached, time to submit for reimbursement. Wait, the app froze on submission and won’t respond despite waiting? Time to force kill. Want to look at claim history? You have to dig through the menus to find it. While you’re digging through those menus, you’re waiting for the app to respond to your screen taps. Now the app is unresponsive. Time to force kill and start over. Oh, the app submitted the claim twice? Well, time to login online and navigate who different screens, using different lexicon for the same concepts, in order to void the claim.

I’m not sure how any of these basic features were released in this state. Did you even perform functional analysis? Did you perform heuristic analysis of usability?

As a reference, the PayFlex app is very basic, but responsive and functional. Take a look at the competition and learn what makes them successful.

Ms.Pippy ,

Going downhill!

Hello, just wanted to drop a note about my experience over the past few months with this app. I used to absolutely love this because I can quickly access all my remaining bills after insurance and pay my doctors from my HRA, HSA etc. but as of late, the app has not been working. I called in for assistance and was told that there is nobody there that actually manages the app and make sure it is updated and working. I find this very odd and concerning. It took until now for my funds for this fiscal year to finally post but I still am not able to actually use those funds from the app to make payments like I have been able to do for the past two years. This is very frustrating! The same guy that told me no one monitors the app suggested I pay at the time of service! No thank you! I want to see the items and what I owe before I pay, it prevents outstanding balances and overpayments. He then said I could pay online with a computer instead of using the app but the funds will still not process, I get an error message every time I submit with a number to call (that I called) with no resolve. Basically be advised, you may not be able to actually use your money. 😔

App Privacy

The developer, HealthEquity, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Identifiers
  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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