Harkins Theatres 9+

Love using the app to buy tickets to our new Cinegrill theater, but we have a gift card balance that is less than the total of what our tickets costs. We can only buy tickets with one payment method. It would be nice to be able to use the gift card balance and make up the difference with our credit card. So we can’t use the gift card balance until we go to a concessions stand at a standard theater?

Bought two adult tickets after putting my card information in. Shortly after confirming my purchase, I was met with a pop up stating the following, “Failed to create order”, claiming that my card information may have been wrong and to re-enter my card information. Like any regular human being, I did just that. And after being met with the same pop up, I decided to check my bank account. To my surprise, two payments of $25 went through. I went back to the app clicked the bottom right to see if my tickets were there, and they weren’t. I also was never sent an email of my tickets, despite putting my email. So now I am $50 poorer as a result of this app, with no tickets to show for it. Also, just to make this clear, I was made aware from a friend after the matter that you must login and make an account before purchasing. However, it was my first time ever using this app, I was never made aware of this by the app nor given any pop up directing me to make an account. I give this app 1/5. Glitchy, dishonest, and unreliable. P.S I also can’t even put in my card information now without being met with a never ending loading screen.

The app works good most times, but has recently grown prone to crashes and issues with the “Add to Calendar” feature. This has only been observed on the recent versions of the app.

Also here to echo the additional fees added for each ticket. If the customer can do it online, it should be more convenient and at least a little cheaper than what is currently implemented.