Fuel Forward 12+

I had some difficulty adding my new Phillips 66 credit card to the wallet of the app because I got a new cell number and it took a while on the phone with customer service to get that updated. Regardless, I finally figured out how to determine which stations allow payment with the app. The small green wireless icon below the station name showed up after I selected the station from the list of available ones. I got my 25 cents off of my purchase price, right at the pump, instantly. Well worth the time I spent getting my new cc added to the app.
Thanks!!

Phillips 66 need to provide detailed information on how to use the app so that you may get the cardinal ticket promotion. I have asked three different times for someone at the station to help me. Nobody understands the process. Someone thought they were still handing out theCoupons. I called customer service twice. The last time I called the attendant was rather short with me. And seem to have a hard time understanding that I needed help with this process. So this is the fourth timeMy husband and I have filled up at the station in hopes to get the email so that we can redeem the promotion. We are very frustrated with the level of customer service and support we’ve received. If Phillips 66 and or the Cardinals are not going to make this promotion easy for people to understand it would be better if they didn’t offer it. We can take our business elsewhere. There is a mobile 66 much closer to our house. We purposely come to this Phillips 66 because of the promotion. This is the last time we’re going to try and redeem the promotion. And if it doesn’t work this time we will be calling to cancel our account.

I entered all required information to set up Direct Pay and linked my checking account. There was no issue accessing my account through Plaid, yet I still got a message in the app that said I needed to call customer service for additional verification.

My name, phone number (which I have had for 5 years), and address (where I have lived for over 6 years) are all correct. Customer service than sent me an email saying I would need to upload additional documents.

They wanted a copy of my drivers license, a bank statement and a phone bill. Absolutely ridiculous. I will NOT be sharing any of that information with them. Way too intrusive and absolutely unnecessary given that I had already provided all necessary information to set up the account.