EVgo EV Chargers 4+

I don’t like to give anything less than 5 stars as viewers believe to have REAL life experiences. But without the app most of their stations do not run!

I have a car rental that I wasted most of my experiences on because of bad charging issues. I love electric vehicles but I hate when the stations are not properly maintenanced or users are not friendly to how to properly put back devices for others to enjoy! If you are smart enough to rent or own one be considerate to others, please!!!

I couldn’t get the regular process of putting in my credit card to make it work. So I had to establish an account… I am seriously parked right in front of the machine. And in matter of minutes an idiot just takes it and said, ‘ oh you weren’t using it!!!! I couldn’t because the system says it uses credit card transactions but wasn’t having it…

Please be considerate to others. I’m serious parked in the stall and how they took it away is insane!!! But I should have been able to just swiped my card to work and it, the machine, wasn’t having it!!!

I am in a rental with limited charge time to return in same condition as I received it…

Thanks for listening to a frustrated once again EVGO app person… the prices are ridiculous high why I only use you in extreme cases… my local charge stations are not EVGO and why I’ll delete the account once again…

Have a beautiful day!!!

I’ve used a public EVGo charger perhaps 5 times in the last few years. It has not worked even once. It usually hangs at the screen where it says syncing with the charger. I’ve had to call them, wait a few minutes, and on a few occasions, they’ve managed to manually turn it on. The only reason I’m even trying to use their charger is that I got $100 in charging credits when I bought my Nissan leaf. What a brilliant and deceitful move on their part! The standard charger is not compatible with a Nissan leaf! And when I use the fast charger, it docks me around $20 for an additional 120 miles of range. I could've got thrice the range filling gas in a Hummer. And what’s more, one time I was not able to pull out the charger after it finished charging because the lock was stuck and spent half an hour on the phone again with them.

As far as the app goes, as they say, you can’t put lipstick on a pig. But somehow they’ve managed to make the whole experience even worse! You cannot stop charging using the app. You have to go to the charging station, find the stop button (which in itself should win you an award) and hit that well hidden button before pulling out the charger. Which means that anyone can unplug you!

I do feel bad for the app developers because of how bad the underlying charging system is. So I’ll try to say one thing nice. The fonts and colors and the look and the feel of the app is fairly decent.

I've only charged my car twice—once on Thursday and right now, as I’m writing this review. However, there are two charging transactions on my account from Friday and Saturday that I didn’t authorize. I called customer service to report the issue and they said there would submit a ticket for it to be investigated further. After reading the email they essentially told me there was nothing they could do and said it was my responsibility to remove any cars from my account that I no longer own. The problem is, I only have one car, and I didn’t charge it three days in a row.

After receiving that email response, I called again. After explaining the situation to the representative, they put me on hold, and I started to hear snoring—they had fallen asleep on the phone. I tried to wake them, but eventually hung up and called back. The next person I spoke with said they would escalate the issue further.

This entire experience has been ridiculous. After reading other reviews, it seems that unauthorized charges and poor customer service are common with this company. I’m only using them because Honda provided me with $750 in credits when I leased my car, but given these issues, I’m seriously reconsidering whether I want to continue using their services and if I want to file class action lawsuit.