Circle K Carwash 4+

Great Overall Program, inconsistent experience

I love this program, great price too. The location on Clark Rd, Sarasota, FL is always out of service, and I’m not sure why. I also get logged out frequently and I try to log in and it says “Too many devices per account, on only my device.

I’ve tried to contact the customer support number for the car washes, main support line, and left messages and no response. I hope the app support end gets better and become resolved. Otherwise I love the program!

Developer Response ,

Hello for too many devices, we will need to delete your old phone number. Please send us an email. We are experiencing a high volume of calls at this time. Your issue is important to us.

DO NOT BUY THE SUBSCRIPTION!!

I bought the subscription and tried to use it at a nearby store. Keep in mind, this store was on the map and there are advertisements on their pumps promoting the circle k car wash subscription. However, when I tried to use the app to do a car wash, it kept directing me to a completely different store. It would not let me start the wash at my local store, it had the address to a random one and would not let me edit it. Keep in mind, in my settings my local store was selected so why would it assume I’m at a different store hundreds of miles away? Also, I had my location on, and when I clicked on my local store it even said I was there. I refreshed it multiple times, I even uninstalled and reinstalled the app, and I even powered off and on my phone but nothing. The app had no problem accepting my payment and charging me for the subscription, but I was not able to use it! I have not even used it once this is ridiculous!

0 Stars

The app rarely works, you’re supposed to be able to get 2 washes per day, constantly will not get a wash for a few days then try to get one and when I go there it says “something went wrong try again” several times then eventually “you used your car washes for the day” when I hadn’t had one for that day let alone that week. When it does work very few circle k washes honor it. They said the one down the street from me honors it, turns out it doesn’t. I emailed the support email about why the app keeps crashing giving I have to drive over 30 minutes away to a circle k that honors the unlimited wash plan only to have it not work. Their support emailed back saying to call them, I called, waited on the phone for over an hour then had to leave a voicemail where they said they would call back within 24 hours. Over 3 days later still no call! Don’t get the plan or use them it’s just a scam.

Developer Response ,

Hi Brian23498765, The customer support team is available Mon-Fri from 7:30am to 4:30pm MST. They average a 30 second wait time per day. 855-276-1947 is the phone number. They can also be reached at reply@circlekeasy.com.