Breeze Airways 4+

This 2023 summer, I have flown several times on Breeze. Extraordinarily impressed with the ground and in-flight crews, the planes and the online app. Everyone I’ve met who is an employee has been welcoming, friendly, professional, and appears to enjoy their respective careers. That is a huge improvement over other airlines. The boarding process has been orderly and calm. The flight crew are cheerful and efficient. When a delays happen, the ground crew gets us lined up once the plane is ready, so that the time it takes to board is reduced. All of the planes I have traveled on have been clean and comfortable…well, as comfortable as coach class can be. All-in-all, I am a huge fan.
Background: I have flown well over a million miles throughout my career, domestic and international, on many different airlines. Retired now, but still travel. Thank you Breeze, for offering the short flights and making them comfortable and affordable! Looking forward to seeing your flight offerings list expand.

The app certainly does its job. I’ve flown the airline a handful of times and haven’t had any major issues of note. I’ve had some delays (weather related, not mechanical) and chalk that up to the pitfalls of flying. They aren’t the best communicators when it comes to why there are delays - I tend to use other apps and flight tracking sources to try to figure it out. And, I do find them to be a bit slower than, say, Delta in timely app updates. However, I’ve got to say that they have opened up a new world of leisure travel quick hops for me and my family because of the secondary airport point to point services. I’m loving HPN-ORF right now, and rumor has it that there may be a HPN-SJU flight in the works that will be a game changer. A few of my friends who fly private even said that they’d use it (don’t get me wrong - they are probably lying and don’t really care that the price of the ticket will be less than the Uber from New Canaan to HPN!!!).
In sum - I give the Breeze App an aspirational 4-stars. I’ll come back later to up it once things continue to improve.

There have been numerous occasions where I’ve been directed to click a link from the Breeze support email and I get a never ending loading circle. Whether it be for checking in, or trying to change my flight, the app is barely usable and should be quite the embarrassment to whoever developed it because you should at least be able to open it up. The company only allows customer service through text and GO FIGURE in order to get customer service you have to go through the app which doesn’t work. The only time their services do work is if you use a PC. This company does the bare minimum with everything they do and does not by any means even slightly attempt to improve the user experience because they get away with it for the cheaper flights. I’m sure the price point is what drives people to Breeze but they only care about making the most money possible and reducing most costs possible by providing some of the worst customer service I have ever seen. Only use Breeze if you are willing to deal with a money hungry shill company that only cares about itself and not the customers. The management at the smaller airports such as Vero Beach is utterly atrocious as well. Keep your expectations very low for this company.