Blueair 4+

Bought two!

These are really nice air filters. I love how they have the auto function and you can also turn down the brightness (for those picky sleepers). The app is a really nice feature that helps you track how the air quality is in a room and can even change the settings on the filter. Nifty if you aren’t home and forgot you had it running on high. These aren’t as big as I thought they were going to be, they really did look like side tables, the picture is a bit deceiving. But they still look nice, and I still use it as a short side table where I lay my book at night. I’ve had the blue air filters (different style) in my house for many years now, and don’t plan on changing companies anytime soon.

Lazy (updated Feb 2023)

The App is a joke. The connection process is ham-handed and horribly lacking. It wastes time scamming you into believing it may actually connect directly to your home WiFi when it will absolutely not. I’ve had these filters for over 5 years and not one time have they connected to my home WiFi without going through a marginally effective manual connection process that takes repeated attempts to actually connect. The customer service and responses are snippy, dismissive and decidedly indignant. It is incredibly frustrating for such a good product to be negatively impacted because of lazy software development.

UPDATE:
I recently purchased 3 new filters making my total Blueair filters in my home at 6. Although they have improved the connection process, the App itself is still slow and control through the App has improved only marginally. The response from their Customer Service is still not the best. I have yet to receive a response to my request to buy additional filters. The units are excellent products. So good that I actually purchased 3 additional units after I wrote the initial review. I’m a relatively loyal Blueair customer, even though the App remains the weakest point in the mix.

Developer Response ,

Hi There, My name is Jordan and I am a manager with Blueair. First and foremost I am very sorry to hear about your experience with both our product and our service. If you could kindly email me at jordan.taylor@blueair.com, I would like to try and help make your situation better. I want to do whatever I can to help make sure you have a better experience moving forward. I look forward to your email, and hope we can speak soon.

Unfortunate

Blueair has been selling some of the best rated air purifiers and the filters for them for many years now. I own and use ten of them now in my various properties. Unfortunately the top rated units are no longer available. The filters( that actually worked) in removing odors, from cooking, pets, etc. are no longer available. The new filters are no where near as effective as the old ones. Referring to Dual-protection vs. the old Smoke-Stop. If you can even order them as the site is frequently out of stock. The old Blueair app was highly functional. The Blueair friend app which used to work very well( several years ago) has been practically useless for years now, still no fix?It is unfortunate that I have spent thousands of dollars on great air purifiers but am no longer able to buy filters for those units. Also an air quality monitor that due to the app is also useless. I feel as if I have wasted thousands of dollars on very good air purifiers that I can no longer use. It is unfortunately time to start looking into a company that is able to provide good customer service and provide their customers with quality replacement filters, units, and an app that works. Sorry Unilever, that was a big fail!

Developer Response ,

Hi there! Thank you for reaching out and thanks for your feedback! I'm getting this to our development team as we're definitely trying to constantly improve the app experience.