Ambetter Health 17+

I am unable to change my points into dollars on my card. I am also unable to access the rewards. Considering they have to get used in a calendar year it would be nice if this worked.

We’re sorry to hear of this experience! If you are still in need of assistance, please send an email to AmbetterMemberLiaisons@centene.com and provide your name, phone number and a detailed summary of your concerns. Someone from our team will review your concerns and respond to you directly. Thanks!

Let's see, I can view my ID card. Oh, I can do that in the native Wallet app. I already know my primary care provider's name. Anything about the plan or coverage takes me to their glacially slow website, but, hey, everything about how I pay them is right here.

For the record, it's much, much more important to have information about what you do for me available in the app than it is to have information about what I do for you. It's not so much that it's a bad app as it is that the app doesn't do ANYTHING useful for me. Let me know when it actually helps me rather than you, eh? Right now it's useless and half-baked.

The fact that it was released when it’s sole focus is on what I do for you tells me that your product managers and developers need a refresher on who is the customer here.

Thank you for your feedback. We understand your frustration and are actively working to bring this feature natively into the app. Our goal is to provide the best user experience, and we appreciate your patience as we continue to improve. If you have any other concerns or need assistance, please reach out to our Member Services by using the phone number listed on the back of your insurance card.

I didn’t think it was possible, but they did it, made an app that performs worse than their site. To view covered service, claims history, or activity & usage, it just funnels you to the site. What’s the point of the app? I don’t need a digital card, but if you do, yay. I tried to view my current invoice and the pdf was from Aug 2023. To view your billing history, you guessed it, it sends you to the website. Oh, but don’t worry, they seem to have worked out the actual payment section, they ain’t gonna miss getting paid. The one and only good thing I can say is about the provider search. Since it can use your location, it makes it easier to find the provider you’re looking for. There are also helpful categories already laid out for you. Other than that, skip this app, it’s garbage.

We understand your frustration and are actively working to bring these features natively into the app. Our goal is to provide the best user experience. Stay tuned for updates and thank you for your patience and understanding. In the meantime, if you need assistance, please feel free to contact Member Services by utilizing the phone number listed on the back of your insurance card. Thanks!