Promova: Language Learning 4+

I really appreciate your hard work, the app is amazing and could provide useful vocabulary, but there are some bags with answering on tasks, where you need to translate some word into another language (in my example - Ukrainian word to English), there maybe task to translate audio word, or the written one. All correct answers are always the last option out of 4. I could even not read or listen to the task and just press the last option. So I kindly ask you to have a look at this issue)

Dear Nikita!

Thank you so much for your 5-star review and for notifying us about the issue you've faced. We greatly appreciate your positive words about the app and your constructive feedback.

We are sorry for inconvenience this bug might caused. We will make sure to pass your message to our Product Team for consideration. We are committed to delivering a seamless user experience and your feedback helps us improve.

In case you encounter other issues or have any suggestions, please feel free to contact us at support@promova.com.

I do not recommend this application. I believe it's just an attempt to rip people off without any individual approach. After taking the test and purchasing the B2 course, I received materials at a much lower level than my actual proficiency. I was offered a Business English course covering basic professions such as CEO and project manager, as well as the differences between "employee" and "employer." It's definitely a level far below the expectations provided at the beginning.

Additionally, I am disturbed by the constant attempt to sell additional materials, making me feel that the offer is unfair. The test level questions do not align with the actual material level, making the program seem imprecise and ineffective. In the current situation, I see no benefits in using this application. In my opinion, it's a money-grab without any real valuable content or support.

Unfortunately, my previous inquiry to support went unanswered, further increasing my dissatisfaction with customer service. I expect a refund as, after one login to the application and seeing what they want to teach me, I lost interest in continued use.

Dear Learner,

We're deeply sorry to hear about your negative experience with our application and the dissatisfaction you've encountered with the content and customer service. Your feedback is crucial in helping us improve, and we apologize for falling short of your expectations.

We understand your frustration with the discrepancy between the test level and the actual material provided, as well as the perception of constant attempts to upsell additional materials. We strive to provide a valuable and personalized learning experience for our users, and we regret if we have not met your expectations in this regard.

Regarding your request for a refund, we understand your concerns and will prioritize resolving this matter promptly. Please reach out to us directly at support@promova.com with your account details and refund request, and our support team will assist you accordingly.

Once again, we apologize for any inconvenience or dissatisfaction you've experienced, and we appreciate your feedback as it helps us improve our services for all users.

I find this app to be nice, especially great that I can learn advanced English in the app, it is a rare opportunity because most apps only give the ability to study from A1 to B1 and that's all.
Additionally, I want to say how great the UI is, love it!
However, after using the app for 10 minutes I found a lot of bugs, for instance, when I completed my first learning session, on the screen “my plan” there was an error “There are problems with downloading”. And I cannot fix it. I've tested to do the same on the website, everything works perfectly.
There is also a problem in the second stage of learning new words, in the progress bar there is a hardcoded value of “3/3”.
Also, it is confusing for me to have a button about the ability for Ukrainians to sign in via Diia AFTER I've already done it. I logged out of my account because I thought that my account wasn't correctly determined.
That's all for now, hope u will fix these bugs because the app has great potential!

Dear Learner,

Thank you for your positive feedback about our app and for bringing these issues to our attention. We're delighted to hear that you find the opportunity to learn advanced English in our app valuable, and we appreciate your compliments about the user interface.

However, we apologize for the inconvenience caused by the bugs you encountered during your experience. Rest assured that our technical team will investigate these issues once you contact us directly at support@promova.com.

We also appreciate your feedback about the confusion regarding the sign-in button for Ukrainians via Diia. We'll review the placement of this button to avoid any confusion for users who have already signed in.

Your input is invaluable to us as we strive to provide the best possible learning experience for our users. Please don't hesitate to reach out to us with any further issues or additional feedback. We're dedicated to resolving these issues and ensuring your continued satisfaction with our app.

Thank you for your patience and understanding.