Klook: Travel, Hotels, Leisure 4+

Perfect application...

Very useful and efficient application...

Not recommended outside of Asia

I used Klook to buy Go City card for Los Angeles in 2019 and had a fantastic experience without any problem. I travelled again to USA and few days before the weekend, I was looking for some activities to do in NYC.

I checked individual tickets for the Empire State, The Rock and the Edge and Klook was selling tickets on the day or following day so when I saw, Klook pass for New York, I purchased it. The following day when I tried to book the Edge, it gave only availability to next month only. Also the fourth activity I was planning to use was Woodbury which did not have an active select button. So I tried to contact chat service. First of all, this is travel related application however their customer service does not work on USA time zone and the message on their working hours is confusing which does not give any information about the time zone so you have to try every once in a while to catch them.
I somehow managed to contact them but the resolution did not happen and as if I didn’t provide the requested additional data, my chat ticket is closed without resolution so I responded and asked for a refund. Two days later another service agent contacted me for my second ticket which I created additionally via e-mail and it has been weeks I haven’t heard from that one too

Klook was disappointing me every single day with something new. As you know, these passes are for the travel purposes and I needed an urgent resolution which Klook was not able to provide therefore at last resort I asked for a refund. It was already making me angry and the aim of my travel is relax not the other way around. The only good thing was a quick refund and that’s it. I wouldn’t recommend to use it unless you use it in Asia

Developer Response ,

Dear TR.123456,


Thank you for choosing Klook and also for leaving this review related to your enquiry on your booking for Klook Pass for New York City.


We are sorry for the inconvenience you encountered with our service and truly understand your disappointment. One of our specialists will get in touch with you for your feedback.
We will continue to improve and hope to provide you with a better experience in the future.
Your sincere understanding and patience are highly appreciated.



Sincerely,
Klook Service Recovery and Resolution Team

😡

I made a mistake on the fay of Booking and I’ve been waiting a Long time for change .They dont help if you make the mistakes of Booking accidentally😡😡

Developer Response ,

Thank you for choosing Klook Travel and leaving us a review. We truly apologize regarding your unpleasant experience with our customer service specialists. Please be informed according to the local operator, some activities/tours bookings are not available to amend, cancel, or refund once booking made. We would appreciate if you could provide us with the booking reference number for further investigation. Thank you for your understanding and support.