YOU BRD 4+

Incredibly unfriendly bank app

When you are a bank customer, you expect their only application to help you and meet your needs, especially because you do no have other choice than to move your account to another bank with a more friendly bank app. This is the case of youbrd, the most stupid and unfriendly bank app I ever used. Even if any top executive from this bank may ever read this message, I doubt they do something to improve it. I submitted a lot of complains to the bank officer I am working with, but she couldn’t do more than to pass my complains to the superiors with zero feedback.
I strongly recomand any other bank than BRD.
A very unhappy customer.

Developer Response ,

Salutare! Speram ca interfata imbunatatita precum si platile instant iti vor face experienta cu YOU BRD mult mai placuta. Lucram constant la imbunatatirea aplicatiei si ne poti trimite sugestiile tale la adresa mybrdcontact@brd.ro. Iti multumim!

The worst banking app I’ve ever had

I don’t even know where to start, I thought switching to this new app from the old one was supposed to be an upgrade but it’s still the same. The worst part is that it disconnects your account and you have to reactivate it, but can only do so in person, in one of their branches. That got me stuck while I was travelling abroad, couldn’t use the app, couldn’t check anything so I just had to guess how much money I had left. Not to mention I had to reactivate it less than 2 weeks prior to my trip. Everytime they force me to update I get anxiety cause I don’t know if I’ll have to to again to the bank to reactivate it. Bugs everytime, when I’m trying to approve any payment, when clicking on the notifivation to open the app it just doesn’t work, I have to be already logged in when doing the payment, so extra steps for me. I had reasons in the past to keep my account, I was receiving money from a BRD account, but now I’ll just consider closing it and sticking to another bank that actually invests in their web/ app development. Cheap af.

Unintuitive, unprofessional, uselessly complicated and lacking major features

Besides the fact that certain transactions which are not finalized yet because of the limited banking schedule (an interbank transfer which is in limbo and invisible and doesn't show anywhere in the accounts, except for a “message” on the app message board-ridiculous) the rest are just clumsy usual design flaws (like unclear definition of accounts, wrong font, unnoticeable headers etc) which make such an app unintuitive, the improper use of English language to define terms

Developer Response ,

Hello,
You do not have to add beneficiaries before making the payment. You can simply input all the details in the payment form and the contact will be created automatically.
Also, you can tap a transaction you made and then tap the red "share transaction" button to get a PDF for your payment, which you can print or share.
We hope these details are helpful for you and if you need more help get in touch at mybrdcontact@brd.ro