Maya – savings, loans, cards 17+

I really love this app(Paymaya before) and was a fan of this app since 2018 until I got scammed. I even encouraged my friends to try this app because of its features like the free service charges on online payments. Total of 25k of my wallet and savings account was transferred to the crypto Dogecoin. Tried selling the Dogecoin to get my money back but I can’t even input the amount. It wasn’t clicking at all. Tried calling the hotline, I was already talking to the CSR but I was really dissapointed with their solution. The transaction was a success so they cannot do anything to revert it. They told me they can temporary block my account and change number so that I can still use the card that I availed. Tried requesting change number to the site they gave me but it got declined twice due to information unverified whatsoever. I had to create another account and buy another card. It was so traumatizing, to think that the money you earned from hard work will vanish just like that. Still skeptical to use the app for paying online payments. Had to use another mobile banking app to pay with a small service charge.

Please Maya, fix your mess. The others that got scammed also but more severe cases (Maya Credit) than I encounted. Thankfully I didn’t activate my Maya Credit at all.

I requested for my money to be transferred from my account to another account as I was informed you are not allowed to have 2 accounts. I submitted all documents required by Maya Philippines and they even gave me a case number for the transaction last JULY 2, 2024 for them to cancel the duplicate account and transfer the balance. I made a follow up call first week of August but until now they have not returned or transferred my money, unfortunately Maya froze my account so I could not transfer the account myself. It’s only Php 5,000 pesos and Maya Philippines probably consider the transaction not a priority. When I asked Paymaya to be removed in our company because of a glitch that inconvenienced our customers which until now they could not provide the issue, the support team was very quick to reach out and set a meeting with me to re-instate Maya in our company. Again, it’s only 5,000 pesos but it’s my money and I just want it transferred. Almost 2 months now since I reported it, what kind of customer service do you offer to your customers? I am 100% sure other customers experienced this or are currently experiencing the same poor and slow service they have for their customers. This should have been an easy fix🥹

Ever since the platform upgraded its Ui/Ux the whole system just became problematic. The vouchers are now almost non-existent almost like they’re running a scam. Before, when you satisfy the conditions of the cashback vouchers, you instantly receive it. Now they changed their guideline to say you will have to wait 14 business days from the time of transaction or up to 14 business after the promo period which does not make any sense at all. And even when you wait, the vouchers will not be sent until you forget about it. I have filed a complaint and they say they are still investigating it. Investigate what? This is their promo. They set the guideline. They do not deliver so now it becomes the problem of their customer. Also when you try cashing it from your linked bank account, around 80% of the time the transaction will fail and would require you to unlink/link back your account which is too tedious. Their chat support also are a bunch of slackers. When you get them on chat they would purposely not reply to you until the whole chat window times out. Like they dont follow any QA process. Fix your issues Paymaya. You are dealing with peoples hard earned money.