foodpanda: Food & Groceries 4+

FOOD PANDA RIDER SCAM

It happen to many times not only me but also most of the customers/consumers now in FP who’s using contactless/ non COD payment. My place is in Taguig and Pagadian. It happen that I order food panda delivery. I put specific instructions in the note for hassle free transaction but I was shock that my order was suddenly “DELIVERED” without my notice. So I check my CCTV and no one came from FOOD PANDA, so I complain in CS and it says they cannot refund due to rider have proof so I ask the food panda cs to send me a picture of proof but the proof is only half body and obviously it’s not me coz the picture in proof is fat lady with no face. I even tell the FP CS that I will send proof of copy of my cctv during time delivered but they still refuse to refund. BEWARE OF THIS APP SCAM, Really disappointing that you pay in advance for hassle free, your hungry and non of your food receive and cs is very bad in service. Lesson learn better to use Grab than this Food Panda App. 0 star for the Rider, CS and App.

Overcharge/Incorrect price

I haven’t been reviewing my receipts from the past but just recently I decided to check the hardcopy receipt from my foodpanda mart order and was surprised that the total amount on my receipt is lower than what I was charged in the app exclusive of the delivery fee. I reported the issue and the support who assisted me kept on saying that the charge on my receipt is correct. S/he wasn’t understanding my concern even if I already sent the photo of the receipt to compare with the prices on the app that I was charged. I also explained it in detail, that only 2 items matched the price on the app and on the receipt, the rest are higher on the app. Then again I ordered my groceries a couple of days later and same thing–hardcopy receipt has lower prices/total. I already compared the total amount including GST(tax) and excluding the delivery fee but the total on the app is still higher. I also use different apps for my grocery shopping like Waltermart and Metromart and they charge me for whatever the total on the app is. But as soon as the actual prices of my order were totalled in the store they refund the excess charge. Now I am thinking all my orders on Foodpanda are overcharged compared to the actual prices from the store and since you don’t refund the excess, knowing that a lot of customers trust you, I can’t imagine the money you are earning from all the customers who are using your service. Very disappointing.

Developer Response ,

Hi NeriDy, we're sorry to hear about your experience with our platform prices. We strive to offer our customers fair and competitive pricing. This includes continually reviewing and adjusting our prices according to demand. We appreciate you raising this concern and are taking your feedback seriously.

The worst customer service ever

Better hope nothing ever goes wrong with any of your orders because if you ever have to contact their customer service, be prepared to be incredibly frustrated and annoyed. Some are rude while the rest are not going to bother with understanding your concern. They will just give you templated answers, whether or not it is applicable to what you are reporting doesn’t matter to them. I was in touch with about 5 agents. All of them were bad. The fact that these people don’t seem to be afraid of losing their jobs by being rude, dismissive or just being generally not helpful says a lot about what Food Panda cares about - not about their customers. I was a long time user and was even a Panda Pro subscriber. The first time I to order groceries from this app, i got a lot of incorrect items. I reported it and nothing was done. Just a lot of templated responses asking for screenshots that I’ve already sent. You might think I’m overreacting since it is one transaction out of many but when you realize that this is how they handle things when there are problems, it is best to stay away - especially when there are better alternatives. I highly recommend using Grab instead. Their customer service folks actually read and try to understand your issue and attempt to resolve your concern quickly.

Developer Response ,

Hi uberRenthead, thanks for bringing this to our attention. We're sorry for the experience you had with our customer support. We understand that the resolution provided by our support team wasn't satisfactory. The feedback that you've provided helps us understand the issue better and make the neccessary improvements so that we can address such issues more effectively in the future. Our commitment towards customer support is clear – it's your satisfaction. We appreciate your support while we continuously improve our services.