Western Union Remit Money 4+

Worst service, worst app

Took me 4 phone calls for a single transaction and WU keep on saying that the money I have transferred was not cleared by the bank. Lots of rubbish. Improve your app, make it more consumer friendly and give them the option to cancel or change transactions. Too much time wasted on doing unnecessary phone conversation and train your representatives to be more helpful not leaving you to sort things out or worse ( in my case) blaming the customers that they have done it the wrong way. Well, if you could improve the app we won’t have that issue. We can’t even write the receiver’s address in your app, how silly that can be.

Developer Response ,

Hello, thank you for taking the time to share your experience with our app. We are deeply sorry for the inconveniences caused and we greatly appreciate your feedback to keep improving our services. Please remember you can cancel a transfer by calling Customer Service at 0800 005 253, you may also contact us through Chat and request minor changes or corrections in your transaction here: https://www.westernunion.com/nz/en/contact-us.html

Useless app and bad customer service

Tried sending money overseas and we keep on getting an email saying transaction got cancelled due to technical error. Money deducted already and when you call customer service, they are very rude as they try to talk you over when you try to ask questions and explain issues to them. They will say it was the bank who cancels the transactions. There was also a time when i sent money overseas and an email arrived saying transaction declined but my family received the money, no email confirmation or whatever. I also got an email where it says profile has been updated and when i called customer service to tell them that I did not do any profile updates and asked why I got that email, they just told me to leave everything as it is. No answer as to why I got an email regarding it. WU why bother put “contact us” when your customer service are either: a. hard to contact and b. rude and c. unable to solve issues.

Not always wonderful service

Reading previous one star reviews, I have had similar issues. However 95% of my transactions have been painless, but when it goes wrong it’s definitely a 0 out of 10 service. Messaged that transfer was cancelled because of technical difficulties and money would be refunded into my account. Two months and three phone calls later I now have to find an agent who has the cash to refund me. Last time this happened it took a visit to five agents before I found one who actually had the cash on hand.
Very much a case of we can take your money, but we don’t really want to give it back if things go pear-shaped.
Still using but always with a suspicious feeling it might go wrong.

Developer Response ,

We are sorry to know about your experience. If you need assistance, please communicate with us and provide more details through the Chat option in our Contact Us section at wu.com/nz Our representatives will be happy to review your case.