Sky Go – Companion App 12+

Give us a timeline to fix this mess

Sky, with all the other reviews that I have now read after experiencing my own frustrating downloading and viewing problems, I can’t understand why this continues to go on. Since the new app was launched it has been a disaster yet the fixes have not come and we all continue to pay sky subscriptions.
It is not right that you continue to take subscription fees but do not provide the service, in fact the service has gone backwards as evidenced by the hundreds of reviews here.
I would have thought it would’ve been high priority for your team to have this sorted as soon as possible, but with no communication about possible improvements that actually work, 1.1& 1.2 have not improved things!!!!!! it seems that it’s not a priority for you and you are in fact relying on loyalty that is fast running out.
At least keep people up-to-date with how you are going to fix this cluster, and by when, and consider offering a discount or refund to those of us who want to watch but now can’t! - or are you so arrogant to think you won’t loose customers?
Since when is backwards service an acceptable business practice?

Download function is awful, and unable to use offline

The download function is very poor and very disappointing. It seems almost impossible to download a whole show without the app having some form of glitch causing a loss of what was downloading. It will freeze, or give the never ending circle of death, or just stop downloading, or even the whole file just disappears.
And if a whole file appears to be downloaded then when you go to watch it, it usually doesn’t work, the sound might be out of sync with the video, or it just freezes at some point and will go no further.
Of course going to watch it offline without data is very difficult, because the moment your device is offline the app asks you to provide your login details - it’s very hard to login to a web based service without data!
So you can’t actually access the things you’ve spend time trying to unsuccessfully download to not be able to watch them anyway.
Having used other streaming platforms with download ability, it’s amazing to see how far off the pace this app is.
What’s most disappointing is that this is part of a paid service and yet the app has not been updated in a year. Will Sky be offering a discount until this is fixed? I haven’t received my discount offer yet.
Oh, and I’ve tried deleting and downloading the app a number of times without any improvement. Shall I email help@sky too?

Developer Response ,

Dear user, We regret the inconvenience. We're unable to replicate the issue using the download feature offline. It'd be great if you could please reach out to our Customer Care team with some more details about the device you're using.

Fix it! Please?

Seriously I thought it might just be me ... but from other reviews I see others have same constant hang / not load issues. New UI was good but awful awful stability. Makes it unuseable a lot of the time. It’s like some small IT company not huge corporate like sky. Jeez! 2 weeks later and it’s the same. Basically it occasionally works. Then suddenly it won’t open ... a lovely blue screen for a while and then app closes (on an iPad). Netflix, tv3, TVNZ all work largely perfectly ... sky it really is rubbish. If only someone else had sport! Give a timeline to fix? Have the screen do something to show it’s loading (if it is), have it reset if issues ... really it’s app dev 101.

My review here from last time. Another month gone by. The only way to “fix” the hang issue is to delete the app and reinstall. Does the developers performance depend on number of downloads 😂 - as I must have done 20 times …

Developer Response ,

Dear User, you will need to delete the old version of the app. Can you offload and reinstall the Sky Go - Companion app. If you still have issues, can you please email us at help@sky.co.nz?