DiDi Rider: Affordable rides 4+

Rubbish and beware of they don’t give your refund

This is a rascal company, DIDI never gave me a refund, every time after I cancelled the trip, they never successfully refund, they wrote on the refund information that it would take 2-15 days to get the refund, so with the attitude of believing them, I did not keep asking, and the amount of each time was not very big. When I counted it up a few months later, there was more than $50 that had not been refunded, meaning that they had charged me for every unsuccessful trip. So I email to the customer support to solve the problem, but they said that I did not tell them in time that there was no refund, so they could not inquire, the solution is no way! I have emailed twice and they said I had not contacted them. I don't quite understand. Isn't it DIDI's problem that they didn't refund the customer? It is ridiculous to say that the time is too long and there is no solution.
I will never use DIDI again, very poor customer service, and everyone should be careful of refund failure.

The worst app ever

I have booked the ride with this DiDi app today at 11 pm and I’ve been waiting at my pickup destination for about 30 minutes in this cold weather, and I’ve literally been waiting for the ride patiently. I got a voucher for 10$ from this so called app and I wanted to use it as it’s expiring tomorrow. When I booked it literally showed me that my fare is 0$ as the voucher covers it. But their highly rated drivers have cancelled my ride not just 1 but two so I didn’t want to wait after that and I cancelled it and went home. But guess what they’ve sent some driver 5 minutes after I left that place and also they’ve literally robbed me. They have deducted 0.20$ for the rides they themself cancelled and also they deducted 7$ from my bank account for the ride which was supposed to be free anyways. This is the most worst app ever and I strongly recommend everyone not to ever use this app ever.

Developer Response ,

Kabishcka, this is not the experience we seek for you. We ask that you get in touch by typing https://web.didiglobal.com/ in your browser so that we can help you. We want to understand what happened and find a solution together. We await your contact. DiDi Rider - the world's leading mobility platform

No driver, but took the money out of our account!!!!

My son booked a ride with Didi, but no driver took the fare so the ride was canceled by DiDi, however they did a pre authorisation on his account and took $48. Their website says it’s down to our bank as to how long it takes for the pre authorisation to be removed, but that’s rubbish. The bank would tell us that Didi needs to relinquish their authority over the amount…. Other companies that pre authorise remove the authority straight away as soon as it’s not needed. Sort your act out Didi…. What if that was all the money he had and you couldn’t supply a driver and he was then left stranded without a driver and without any money???? We are unable to trust your service any more and would rather pay more for a service we can rely on that takes payment on delivery of service, not before and then let’s you down.