Royal Brothers - Bike Rentals 4+

It was difficult to use this app to book a bike from the US as it needs a local number to authenticate. However, reaching the CEO from the app was a great option that helped.

The CEO asked Agil to help book a bike without a local number and we were given an option register later when we had access to a local number.

Finally, Ommer and Raman helped us with the last mile of confirming the bike rental. We are waiting to go the trip and now the bikes will be ready for us thanks to Royal Brothers!

Worst ever experience!!!! We visited their office during the working hours, however the extremely unprofessional staff asked us to book through the app and pointed his finger out of the office.
We went to their website mentioned pickup locations since it was nearby and we booked a total of 3 different bikes from 2 different locations and everything was prepaid and we were assigned with two of their staffs as well. We waited there for almost 2 hours, however, neither the staff’s contacted as nor they answered our calls. Finally we managed to call an executive and explain the situation and the only answer we received was that their working hours is passed by.
At this point, we were denied the vehicles that we prebooked because of their (we believe the deliberate) lack of service. Since it was urgent, we even offered to pick up the bikes and staffs from their residence and drop them off as well, however, they adamantly said No!
After-all this hassle, it keeps on getting worse when we requested for a refund and the customer care called us and informed no refund is possible as per their policy. It took several other hours to finally make them promise a full refund for their unprofessional conduct. Gladly, we received the refund back in 1-2 days, however, the time and energy went behind this process was a total waste and the trip we planned had to be cancelled as well.
So we would like to call them #Fraudbrothers rather than their misleading name Royal brothers!!!

My relations with royal brothers started with a regular customer- service provider terms and apparently decent bikes in moderately high price (check their taxes and all). Still it went on for it being the only options for me in whole day plan. But for last year I am facing trouble in every booking which is ending today. Faulty start of scooties, blaming for broken tail light which was broken when I received (I would had to pay money that day if I have not taken snaps of bike condition before taking the bike) and today tire puncture for which I had to pay 1150 extra (plus the petrol I filled up which also got wasted). I understand it can happen for a lot of reason. But if I have to stay concern for every single booking that I might have to pay extra for any mid road situation ( which I faced before due to short circuit in start button) I must say it’s better not to book to avoid such extra headache. Atleast when I am paying such high tariff there should be a proper maintenance of regular bikes and atleast they can take care of a separate roadside assistance ( last time when the scooty broke we had to wait 2 hours for getting help and we were middle of Bangalore). So it’s better to use auto coz ultimately on a long run I am paying more money and there is extra headache. Highly disappointed.