redBus Bus Ticket Booking App 17+

Payment fails, locks selected tickets, waiting and re typing

I faced 3 or 4 times payment failed by the HDFC card.. it was working before 30 minutes for another ticket. When every time fails, it asks to redo, I have to go back only where to goes to starting with seat selecting not payment mode.. in the seat selecting , the previous selected seats of me are getting locked as already selected, not able to select, so had to wait.. then selecting and again has to fill every names and going to payment, again payment Is failing, then again coming to square one everything want to repeat the same.. this continues and next days only I could have booked the ticket successfully

At the same time, it is recommending to complete the booking by WhatsApp and notification, if click from that , only dates from and to cities are only selected and no need to type, seats are locked with grey had to wait , retype all names.. it continues..

Something can help us and reduce our work if at least the seats are locked my previous trial can proceed to payment trial to avoid my works

Developer Response ,

Hey! We would like to have a closer look at your concern. Please write to us at mobile@redbus.in so that our team can check and assist you further. Team redBus ^Affan

Worst service. RedBus do not have coordination with their bus operators.

RedBus is the worst bus ticket booking service ever. They do not have any coordination with their bus operators. I booked a ticket on 31st May 2022 with redBus and then bus was delayed by 5 hours so I had to cancelled the ticket because it wasn’t possible for me to wait that many hours at boarding point which was fairly 5kms away from my home and in rural area and the bus would be arriving at night time because of the delay otherwise it would have been afternoon. I cancelled my ticket by calling redBus and was told to wait for 48 hours for refund. RedBus tried calling bus operator at the same time but they were not picking up the call. I was told to wait for 48 hours and given option of full refund and cancellation of the ticket or still travel with the bus and I will be given 15% refund for the delay. I chose full refund with cancellation of the ticket. Today is 9th June 2022, 10th day of those 48 hours. As of today, I have been given 48 hours wait option 3 times already and 24 hours option 2 times, there are no signs of refund and now I am getting new information on every call with them like my ticket was never cancelled and you should speak to the bus operator etc. I am not sure at this point that I will be getting my money back so I thought of writing this review to alarm other users of this service.

Don’t Encourage this kind of travel

I’ve generally had great experiences using redBus app and have always found it convenient. However, I recently had a very distressing experience that made me question the safety measures provided by both the bus operators and the app itself. On a recent trip, as a woman traveling alone, I was waiting for a VEGA bus that was delayed by 30 minutes, according to the operator's update. Unfortunately, the delay extended to an hour, and then, at 11 PM, I received a message that the bus had been canceled last minute. The bus operator switched off their phone, leaving me stranded in an unfamiliar town with no way to travel back to my home, as there were no buses available that late. This situation was extremely unsafe, especially for women, and I felt helpless. It was also disappointing to find that the app did not provide any option to leave feedback or a rating for the bus operator since I didn’t actually take the journey. I strongly suggest that the app includes an option for users to leave reviews based on booking and cancellation experiences, even if the trip didn’t take place. This would allow others to be aware of unreliable operators and improve overall user safety. Overall, I hope this app improves its safety measures, particularly for solo travelers, and ensures better accountability from bus operators. Thank you.

Developer Response ,

Hi, this is absolutely unacceptable, we will have a closer look on it, please share your ticket details at https://bit.ly/3YdD8hy and we will get in touch with you as soon as possible. Team redBus ^Thokchom