redBus Bus Ticket Booking App 17+

Payment fails, locks selected tickets, waiting and re typing

I faced 3 or 4 times payment failed by the HDFC card.. it was working before 30 minutes for another ticket. When every time fails, it asks to redo, I have to go back only where to goes to starting with seat selecting not payment mode.. in the seat selecting , the previous selected seats of me are getting locked as already selected, not able to select, so had to wait.. then selecting and again has to fill every names and going to payment, again payment Is failing, then again coming to square one everything want to repeat the same.. this continues and next days only I could have booked the ticket successfully

At the same time, it is recommending to complete the booking by WhatsApp and notification, if click from that , only dates from and to cities are only selected and no need to type, seats are locked with grey had to wait , retype all names.. it continues..

Something can help us and reduce our work if at least the seats are locked my previous trial can proceed to payment trial to avoid my works

Developer Response ,

Hey! We would like to have a closer look at your concern. Please write to us at mobile@redbus.in so that our team can check and assist you further. Team redBus ^Affan

Worst service. RedBus do not have coordination with their bus operators.

RedBus is the worst bus ticket booking service ever. They do not have any coordination with their bus operators. I booked a ticket on 31st May 2022 with redBus and then bus was delayed by 5 hours so I had to cancelled the ticket because it wasn’t possible for me to wait that many hours at boarding point which was fairly 5kms away from my home and in rural area and the bus would be arriving at night time because of the delay otherwise it would have been afternoon. I cancelled my ticket by calling redBus and was told to wait for 48 hours for refund. RedBus tried calling bus operator at the same time but they were not picking up the call. I was told to wait for 48 hours and given option of full refund and cancellation of the ticket or still travel with the bus and I will be given 15% refund for the delay. I chose full refund with cancellation of the ticket. Today is 9th June 2022, 10th day of those 48 hours. As of today, I have been given 48 hours wait option 3 times already and 24 hours option 2 times, there are no signs of refund and now I am getting new information on every call with them like my ticket was never cancelled and you should speak to the bus operator etc. I am not sure at this point that I will be getting my money back so I thought of writing this review to alarm other users of this service.

Useless Customer service

I just trying to resolve my issue from last 7 days everytime they are saying will solve in 2 days but till now they even don’t know what to do . I am using redBus from more then 4 years , last week I booked my bus to Delhi the bus operator called me and said bus was canceled , I have to come so I took the another bus from red bus !! Now they [red bus executives] are saying you don’t have proof operator called you so refund can’t be initiate , now this is not matter of money this is matter of what is right what is wrong. Many of us not check for refund its come back or not after the cancellation we trust the company in my scenario I never check for refund but operator told me many time money will back and I did not received any msg from red bus about cancellation so it looked suspicious so I talked to red bus executive on same day What I have to do they are trying to proof me lier they are not taking any action against the operator who is playing this game Everytime when I called to them I have to explain everything to them again and again because everytime there is different person(customer care executive ) every call about 25-30 min and everytime they give me 48 hours it’s end less cycle I have limited resource a normal guy who is working 10-7 if I have resource I must take legal action against them they will know !!