Poparide 4+

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Amazing Application.

Rude and disrespectful drivers

I recently travelled in a ride and I was travelling from scarborough to kingston. The driver was very pessimistic even after telling him that my brother got stuck in some family emergency and it was raining heavily, the driver refused to pick me up from my place. And said that it was off- routing, later-on he asked me for money.
Then he did the same when I asked him to drop me off to a bus stop which was only 1-2 mins drive from the drop-off place.
Is it not off-routing when it comes to money? The guy treated his wife as a customer, is it even allowed to do that?
After saying all this to him, I got a bad review as a customer. Highly disappointed with the driver and the company as well. The advantage of drivers rating a customer is being MISUSED here.
I am deleting this app and will never use it.

Developer Response ,

We are sorry to hear you feel this way. Prices at Poparide are final once a booking is accepted online and overpricing is not allowed under our Terms of Service. To prevent misunderstandings, we'd like to remind you that custom pick-up and drop-off services are not allowed on Poparide, since drivers offer seats as a carpool to cover their costs when they are already driving from A to B. We'll be happy to take a closer look into this and take appropriate actions if needed. Please send us a message with more details at support@poparide.com We'll be happy to help!

Pathetic Policies & Awful Customer Support

Firstly, I will like to remind Poparide management that this is a rideshare app and not Uber. To not give drivers a say in cancelling rides, to straight up banning accounts due to cancellation or declining requests and the policy of 1 cancellation in six months doesn’t make any sense.

Riders most of the times are unresponsive post booking, will have unrealistic pick up and drop off expectations and sometimes will be rude. In such cases, drivers should have the liberty to choose whom to take and whom not to. This is at the end of the day, a Rideshare app. Even Uber and Lyft gives drivers the liberty to cancel riders if they want to.

The customer support team is non existent and there isn’t any call support available. Poparide as an app due to its policies, is the worst RIDESHARE app I have come across ever.

Rework on the policies or else someday you guys will get sued for the inconvenience.

Developer Response ,

We appreciate you sharing your concerns with us, and we're sorry to hear that you feel this way. As a carpooling community rather than a commercial service, our top priorities include reliability and safety. Typically, account suspensions result from repeated breaches of our Terms of Service (https://www.poparide.com/terms), and we evaluate cancellations according to our Driver and passenger cancellation policies, these are in place to protect the aforementioned priorities. To gain a better understanding of the situation, we would like to take a closer look into your account. If you've already reached out to us, rest assured that we'll be in touch shortly through our support channel support@poparide.com. Thanks for your patience.