Physics Wallah 4+

Assistance required.

Hey PW Team,
I am a student of ARJUNA NEET 2025 batch (I have paid for the Infinite batch). I use this app on iPad and I seem to be having trouble finding some of the features on the app such as the Community tab, the Saarthi and the Infinite Mentorship features. There’s also the issue with the Dashboard. It doesn’t provide the correct info regarding the amount of lectures I attend or the amount of DPPs I solve and whenever I raise a complaint against it, they say to wait 24 hours for an update. But even so, after 24 hours, there is no update and it remains the same just as it was before. Also, I’m sure there are other iOS users who might also be facing a similar problem. Kindly look into the situation here asap for it is really frustrating not receiving what’s been promised.
Regards.

SAARTHI FACILITY REQUIRED

Respected Alakh sir, With due respect I would like to notify it to you that I am writing this from my mother’s Instagram account as I don’t have mine .I am facing certain difficulties as a JEE and NEET (PCMB) aspirant in clearing my doubts. Previously when I was in class 10 I used to use saarthi where I cleared all my doubts. Now due to the unavailability of Saarthi feature I am facing certain difficulties. My parents had also agreed to let me study online due to 16hr saarthi feature along with best faculty online class feature (Arjuna 2025). I stay in a rural place, here I don’t have good teachers who would clear my doubt. I had asked few questions in doubts feature , AI guru etc but I didn’t get a well explained answer which I used to get earlier while using Saarthi. It’s my humble request to you to enable saarthi 16hr doubt clearing facility. Saarthi acts as a life savior in certain situations. I will be really grateful to you if you help me in this situation. Thank you

Features not available on IPAD

Hey PW Team,
I am a student of Lakshya JEE 2025 batch (I have paid for the Infinite batch). I use this app on iPad and I seem to be having trouble finding some of the features on the app such as the Community tab, the Saarthi and the Infinite Mentorship features. There's also the issue with the Dashboard. It doesn't provide the correct info regarding the amount of lectures I attend or the amount of DPPs I solve and whenever I raise a complaint against it, they say to wait 24 hours for an update. But even so, after 24 hours, there is no update and it remains the same just as it was before. Also, I'm sure there are other iOS users who might also be facing a similar problem. Kindly look into the situation here asap for it is really frustrating not receiving what's been promised. Moreover I am facing issues in video playback it gets freezed in between then i have to restart my device its ipad air 5th gen.
There's addition of infinite learning section but, I want to bring this to your attention that its empty i have the screenshot with me. Kindly look into this ASAP
Regards.

Developer Response ,

Hi Farhan, we’re sorry to hear about the issues you're experiencing with the App. To assist you, please provide your registered mobile details, an alternate mobile number, and a description of the problems by emailing us at support@pw.live with the subject line APPSTORE. Our team will investigate and prioritize your concerns. Thank you for your patience.