InstaBIZ: Business Banking App 4+

We are enjoying the app to a great, many great features, I congratulate ICICI Bank to come up with such a phenomenal business application. I would like to point an issue in the app, which we are facing. We got our 2 current business accounts linked to one primary account ID and now when we login and switch to Merchant View, the app even after switching accounts shows only the primary account name with the linked account name intact when we switch the account number changes but account name shown is primary linked account name instead of the switched account name. Please get this issue resolved as it is confusing at times. On emailing your team member brushed the issue aside without understanding it.

Dear Customer, we sincerely apologise for the inconvenience caused to you. We request you to kindly share your detailed feedback with screenshots to ibizz@icicibank.com along with your contact details and we will get this checked immediately. Ensuring you the best of our services, ICICI Bank

I recently switched to ICICI IntaBizz application and created UPI Id. There are two issues - 1. When you create new payment UPI Id only two options are shown to select and we can not edit or chose. Almost all other bank applications give freedom to chose your desired ID if available. Inadvertently, I deleted my initial UPI id from InstaBIZZ. When I tried to create again, same UPI Id is not being shown and a lengthy ID option is only being shown which I can not edit. Kindly modify this option so that we have the freedom to chose UPI our desired UPI Id. 2. Second issue is with UPI Number, when you update your mobile number as UPI number, the system takes it but says that “UPI number is currently delinked- activate to use as your UPI number. When I click on activate UPI number, it does not get activated and asks me to port instead. While trying to port also, it fails again and again. There is no option to change the UPI number to a new one. Only option is to delete the UPI Id and start afresh. But once you delete the UPI Id, you can not use/retrieve your old UPI Id. Please do the needful and make the UPI experience better and smooth.

Dear Sir, we truly apologize for the trouble we have put you through. We are always working upon improving our app and we will make sure that your feedback is shared with our concerned team. We request you to share your details by specifying your issue on corporatecare@icicibank.com. Upon receiving the same, we will work towards resolving at the earliest. Sincerely, Team ICICI Bank.

I’ve two accounts in ICICI Bank, i’m using iMobile pay for Saving account and Instabiz for current account. Yesterday I update my 12pro max. Their is no problem In iMobile pay app but I’m facing an issue in instaBiz. In ios 15, thier is no problem but I think in ios 16, their is a problem. Sorry for this, but I’m helpless. i had visited the branch, called customer care & even emailed my complaint. I had deleted the instabiz app & downloaded again multiple times but not of use?
I’m helpless to see my business transactions.

Dear Customer, Please note that if your device is running on iOS 16, kindly update InstaBIZ app to latest version 9.7 for smooth functioning of the App. Previous versions may not be supported by iOS 16. . If you are still facing any issues, please write to us on supportinstabiz@icicibank.com along with your contact details. Regards, ICICI Bank