Eureka Forbes | Aquaguard 4+

Disgusting

to be duping the customer to grab more money from pocket. Already I was cheated many times in the past by aqua guard from the time of purchase. Regret having purchased aqua guard. If I have to change, I will not purchase eureka Forbes products nor will I recommend to anyone pre filter not included in the AMC. It appears to be duping the customer to grab more money from his pocket. Already I was cheated many times in the past by aqua guard from the time of purchase. Regret having purchased aqua guard. If I have to change, I will not purchase eureka Forbes products nor will I recommend to anyone

worst service ever Don’t Buy aqua guard Water purifiers

Dear Eureka Forbes Customer Care, I am writing to express my frustration and dissatisfaction with the service provided by Eureka Forbes concerning the Annual Maintenance Contract (AMC) for my water purifier. I recently paid for the AMC, which was supposed to cover the replacement of purifier candles and ensure proper maintenance. However, the service I have received so far has been far from satisfactory. Despite my payment for the AMC, the quality of service has been extremely poor. No service personnel have visited my home to replace the purifier candles or perform the necessary maintenance checks. I have made several attempts to contact your customer service team, but there has been no meaningful response or action taken to resolve this issue. This lack of service is unacceptable, especially after I have already paid for the AMC. I am highly disappointed with the way this situation has been handled and am beginning to regret my decision to choose Eureka Forbes for my water purification needs. I strongly advise against purchasing any products or services from Eureka Forbes, as the level of service and customer care has been nothing short of disappointing. I demand immediate action to address this issue. Please arrange for the necessary service to be completed at the earliest. If this matter is not resolved promptly, I will have no choice but to escalate the issue further.

Very very very bad product, service, customer care

Aquaguard as a popular brand bluffing with customers. Found the new product as defective. Company took 15 days to replace even if it was a brand new product and the technician found the issue while installing after opening from the brand new box. Now after 1 month again I found the issue with the Aquaguard water purifier machine or May be with the adaptor. From last 7 days I raised 3 complaints with customer care. Talked to local service provider 5 times and team is saying due to personal problem technician is not able to visit my place, ordered adaptor which can be replaced but they don't know when the adaptor will come and they will replace at my place, technicians are not available due medical reasons, due to raining technician is not able to visit my place and so many other unnecessary reasons to make delay. Due to this issue I am drinking direct tap water which can be injurious to health and I am not getting any valid or proper response neither from customer care or local service provider in Bhubaneswar. This is horrible and I never face this kind of issue before with any other brand or product

Developer Response ,

Dear User,
We appreciate your cooperation & patience in this matter.Please share your contact details, Customer Id OR ServiceRequest number to us on eflcustomercare@gmail.com Please mention any other information regarding your concern to help us get this addressed at the earliest .Thank you for the support .