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Careem – rides, food & more 4+
Taxi, food, grocery, payments
Careem
-
- Free
iPhone Screenshots
Description
Meet Careem, the everything app for your everyday needs. Rides, food, groceries, payments and more.
Unlock unlimited savings and exclusive benefits with Careem Plus.
Yalla, simplify your life with a tap.
Careem Plus
If you’re looking for value and unlimited savings, this subscription is for you. Save AED 200+ every month and unlock unbelievable benefits on rides, food, dining out, groceries, cleaning, plus more!
*Now in Dubai and Amman only, coming soon to more cities
GO anywhere
Book a ride or schedule a pick-up for later with affordable and comfortable car types - including city to city*, Hala taxi or local taxi services*. Or explore the city on two wheels with Careem Bike*! Enjoy instant 10% credit back on 10 rides with Careem Plus.
Explore our ride services: Hala taxi | Comfort, Executive, Premier rides | Careem Bike | Car Rentals
*Services and Careem Plus benefits vary from location to location
EAT everything
Get your favourite food delivered on time and straight to your door. Customise your order to your liking, and track your food delivery in real time. Or discover Dubai’s finest restaurants with Careem DineOut.
With Careem Plus you can skip the delivery fee on food and enjoy special discounts on dining out.
Explore our food services: Food delivery | CareemDineOut
*Services and Careem Plus benefits vary from location to location
GET anything
Get your groceries delivered in a flash with Quik Groceries and enjoy no delivery fee with Careem Plus.
Book everything from home cleaning to laundry, tickets, salon & spa services and more with just a tap.
Explore our services: Quik Groceries | Laundry | Home Cleaning | Tickets | Salon & Spa | Delivery
*Services and Careem Plus benefits vary from location to location
PAY anyone
The easiest way is Careem Pay. Send money abroad, pay your bills, split the check and more, with just a tap.
Explore our services: Send money | Split Bills | Bill Payments | Global transfers
*Now in UAE only, coming soon to more countries
What’s New
Version 24.35.0
We peeked under the hood and tweaked a few things. Now your app runs smoother than silk. This release includes various fixes and improvements for a more seamless experience.
Ratings and Reviews
Arrogant no 1
I ordered grocery delivery from al Adil store.
After some time I received a call which the caller hanged on as I started talking
When I tried to call there call was accepted and no one talked and hanged on after sometime
Later I received my incomplete grocery order and was charged fully for the order
On calling customer care they said they called me to modify the order as some items were not available which I have mentioned above what they did they were calling just to prove they called no one was answering
And they put my balance in their wallet in app refused to refund to card
Also there was 25 aed discount which also they refused to credit or refund back
Worst delivery app
In NowNow if they replace items they make sure they have called us and they don’t charge deleivery fee
Developer Response ,
Hi there.
We're sorry to hear that and we assure you that we're here to help.
Could you please fill up all your contact information alongside with your detailed feedback and order number via following link: http://careem.me/Apphelp?
And we will look into it right away.
Terrible Customer service Executive Ms Almas.
We were supposed to receive order at 10:50pm. At 10:46pm since the app still showed restaurant is still preparing.. we called the rider.. who claimed that he had just picked up the order after which I called the restaurant asking about the delay.. the restaurant says the order was prepared 20 mins prior to 10:46 and that the rider had not reached the restaurant.. no idea who was right! To report about this confusion I called the Customer Care and someone named Almas responds like an AI or reading out from a word document about how she can assist..! Her standard response “ I can understand. I will follow up with rider” I can understand, if there is quality issue call us back and we will rectify” when asked how she can rectify when I receive the order late and cold. her response “ I can understand Ma’am you are hungry but I cannot commit on how I can rectify!!!!” When asked to escalate to her manager, I was told there will be a call back arranged. What a waste of service, especially when they charge us.
Developer Response ,
Hi there, we are truly sorry to hear about the negative experience you had with your order. Please know that your experience really matters to us, and we deeply empathise with the frustration and disappointment you felt. Your satisfaction is of utmost importance, and we want to make things right for you. To do so, we kindly request you to provide us with additional details about your order through this form: http://careem.me/Apphelp. Rest assured that once we receive your information, we will investigate it and assist you immediately.
Bad customer service. More money centric than customer
I first used Careem on my visit to Dubai and learnt about Careem that once any user come to a point when they need customer support, Careem always turns deaf ears. In my wife’s account, a driver crossed us without stopping to pick, I waited for a while after which had to cancel. I was charged cancellation fee of about 15 AED. They were very resistive in admitting. I had to keep writing to them and after lot of effort this was reversed. Now, in another account, since I am new I didn’t know i would be charged for CareemPlus automatically after trial. When I got a debit msg from my credit card company, I immediately reached out to customer support requesting to reverse and cancel. No points to guess, they refused. I have had a similar scenario wherein the transaction was reversed when I reached out to concerned person within reasonable time.
Developer Response ,
We're terribly sorry to hear this, Nik. We strive to provide all of our customers with excellent service and experience, and regret yours was less than satisfactory. In order for us to be able to provide you with the support you need, please fill in this form http://careem.me/Apphelp with your detailed feedback.
App Privacy
The developer, Careem, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Purchases
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Privacy practices may vary based on, for example, the features you use or your age. Learn More
Information
- Provider
- CAREEM NETWORKS FZ LLC
- Size
- 415 MB
- Category
- Travel
- Compatibility
-
- iPhone
- Requires iOS 15.8 or later.
- iPod touch
- Requires iOS 15.8 or later.
- Languages
-
English, Arabic
- Age Rating
- 4+
- Copyright
- © 2023 Careem Networks FZ, LLC
- Price
- Free
Supports
-
Wallet
Get all of your passes, tickets, cards, and more in one place.